4+ years of project management experience, including at least 2 years in lead/supervisory roles
3+ years in a Professional Services environment
Extensive experience leading a technical project team delivering technology consulting services as a Program Manager or Senior Project Manager within the AWS ecosystem
Certifications: PMI, SCRUM Master (CSM), SAFe, ITIL; AWS Cloud Practitioner and AWS AI Practitioner certifications within 12 months of employment
Requirements:
Lead a distributed team of Project Managers, ensuring operational excellence and achieving billable utilization goals per the Mission Engage framework and Professional Services tooling best practices
Conduct regular 1:1s and manage professional development planning with direct reports to promote growth and proactive risk mitigation
Collaborate with Finance and Accounting to facilitate PS revenue forecasting, monthly invoicing, and financial reporting to achieve company OKRs
Provide high-level customer relationship management and project escalation support to ensure a clearly defined definition-of-done and alignment of delivery with customer goals; review timelines, SOFs, and capacity planning to meet utilization targets
Job description
As a Manager, Project Management Office in Professional Services, you will manage a distributed team of multicultural Project Managers, driving exceptional project execution for AI and Cloud solutions. You will leverage your extensive project management expertise to lead the team through escalations, process development and adherence, and professional development – fostering a collaborative and high-performance culture. This role will report to the Director, PMO within the Professional Services organization.
This role is 100% remote.
Responsibilities
Lead a team of Project Managers, managing team development, operational excellence, and ensuring the team achieves billable utilization goals by adhering to the Mission Engage delivery framework and to Professional Services tooling best practices
Conduct regular 1:1s and manage professional development planning with direct reports to promote growth
Coach and foster a proactive and solution-oriented approach to managing projects, identifying and mitigating risks early, and escalating projects within the Professional Services organization
Collaborate with Finance & Accounting teams to facilitate PS revenue forecasting, monthly invoicing, and financial reporting to achieve company-wide OKRs
Provide guidance and actionable feedback during performance reviews – including coaching, completing performance-related documentation, individual progress check-ins, and leadership follow-ups
Generate PMO and Professional Services documentation and reports, ensuring proper change management and communication standards are maintained
Engage and document portfolio audits adhering to bolster and promote continuous process improvement, governance, and accountability
Provide high-level customer relationship and project escalation support for technical projects owned by the team to ensure “definition-of-done” is clearly defined and project requirements are being met during delivery
Review SOFs for customer engagements, verify timelines, and manage team allocations and capacity planning to meet billable utilization targets
Ensure all project roadmaps are completed in collaboration with technical project teams to align customer goals and business objectives with project success criteria
Requirements
4+ years experience with at least 2 years of lead, supervisory, or senior project management experience
3+ years experience in a Professional Services environment
Extensive experience leading a technical project team delivering technology consulting services as a Program Manager or Senior Project Manager within the AWS ecosystem
Experience coaching and practicing Agile and leading Scrum and Kanban ceremonies to foster continuous improvement and ensure a on time sprint completion
Strong track record of successful project execution and executive level communication, including managing project portfolio health metrics and delivering an exceptional customer experience
Proven experience proactively managing expectations, negotiating priorities and resolving conflicts
Certifications such as PMI, SCRUM Master (CSM), SAFe, ITIL
AWS Cloud Practitioner and AWS AI Practitioner certification (required within 1 year of employment)
Use of Artificial Intelligence (AI)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.
Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
