Key Facts

Remote From:

Full time

English

Hard Skills

Order Delivery Lifecycle Management Customer Relationship Management Cross-Functional Collaboration Project Management Stakeholder Communications Customer Success Management Product Analytics

Other Skills

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Data Compilation
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Adaptability
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Communication
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Multitasking
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Time Management
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Teamwork
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Strong client-facing communication and relationship management skills.
Excellent organizational abilities with keen attention to detail and accuracy.
Proven ability to manage multiple concurrent tasks and meet timelines.
Experience coordinating across cross-functional teams and internal departments.

Requirements:

Maintain quality and productive relationships with clients, departments, and client service teams; act as back up and partner to Client Success Directors.
Own model lifecycle tracking and make timeline decisions for model rebuilds for clients.
Create and manage model development schedules and inputs in partnership with Client Success Director and Analytics.
Serve as liaison to clients and interoffice departments when the team is remote or traveling, ensuring smooth communication and on-time delivery.

Wiland

Marketing & Advertising

About Wiland

Wiland is the marketing data company that leading brands and organizations trust to help them achieve their most important business objectives. Wiland’s audience and data products are fueled by the largest set of consumer spending signals ever assembled and the most advanced AI-enabled predictive modeling platform. The company serves as an industry innovator of targeted marketing solutions that have their foundation in consumer data ethics and privacy protection. Wiland also has the largest donor database in America. By helping marketers and fundraisers analyze, enrich, scale, and activate their first-party data, Wiland enables them to run high-performing multichannel campaigns that produce maximum ROI. Since 2005, Wiland has assembled the brightest minds, the best modeling platforms, and the most comprehensive, detailed consumer spending data to create profitable connections between brands and their ideal customers. In addition to its reputation as a data-driven marketing leader, Wiland is also a company recognized for its culture of honesty, integrity, and transparency. Clients, vendors, partners, and consumers are treated with the utmost respect and kindness as valued stakeholders in the company’s success. Wiland has also received numerous top workplace designations and awards for excellence. Follow Wiland here on LinkedIn to learn how you can achieve your goals for revenue growth and profitability.

Company type: SME

Industry: Marketing & Advertising

Founded: 2018

Company size: 201 - 500

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Job description

The Client Order Specialist (COS) is a key member of the Client Order Management team, and is often client-facing alongside their COM, New Business, and Client Success teams. The COS is responsible for providing exceptional service to Wiland clients and the Directors/VPs in key functional areas to deliver Wiland solutions to clients - from strategy through delivery. The COS will interface and act as a liaison across Audience and Delivery Solutions, managing timelines and checkpoints, evaluating and coordinating the fulfillment of client models and orders. COS’s must have a keen eye for detail, be a quick study and have the ability to juggle multiple concurrent tasks while maintaining accuracy and schedules.

ESSENTIAL FUNCTIONS

Maintain quality and productive relationships with the clients, departments and client service teams, providing key support for assigned accounts and Client Success Directors; acting as back up and partner to Client Success Directors.
Own model lifecycle tracking and make timeline decisions for model rebuilds for Clients.
Own compilation of results and make recommendations for individual Client Success Director’s books of business.
Assist assigned Client Success Directors who are remote or traveling. Serve as liaison to clients and interoffice departments when team is ‘on the road’
Primary contact across internal departments to keep solutions moving through the system.
Create and manage model development schedules and inputs, in partnership with Client Success Director and Analytics.