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Customer Service - Tech Support

GrowthAssistant

Key Facts

Remote From: 
Philippines
Full time
Mid-level (2-5 years)
English

Other Skills

  • •
    Lateral Communication
  • •
    Troubleshooting (Problem Solving)
  • •
    Technical Acumen
  • •
    Teamwork
  • •
    Communication

Roles & Responsibilities

  • 2+ years of experience with Zendesk or a similar ticketing platform (Zendesk strongly preferred)
  • Prior experience providing technical support for a SaaS/B2B software company
  • Customer-first mindset with commitment to delivering high-quality service in every interaction
  • Strong written and verbal communication skills with ability to collaborate across cross-functional teams via Slack

Requirements:

  • Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
  • Reference Knowledge Base and internal resources to find relevant answers
  • Communicate via Slack with cross-functional teams (Engineering, Product, etc.) when needed to resolve issues
  • Follow processes to escalate inquiries as necessary

Job description

GrowthAssistant is looking for a Customer Service - Tech Support. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. This is an excellent opportunity for someone who wants to work with a well-known brand and continue learning and growing during their career.

The Benefits:

  • Work From Home
  • Attendance, Performance, and Referral Bonuses
  • Paid Holidays and Time Offs
  • Health Insurance Card
  • Salary range: Php 40,000 - 50,000 per month
 

CORE TASKS:

  • Provide technical assistance to customers via email, chat, and phone in a timely manner, contributing to team goals around response times
  • Reference Knowledge Base & internal resources to find relevant answers 
  • Communicate via Slack to cross-functional teams (Engineering, Product, Etc) when needed to resolve issues
  • Follow processes to escalate inquiries as necessary
 

MUST-HAVE:

  • 2+ years experience with Zendesk or similar ticketing platform (Zendesk strongly preferred)
  • Prior experience doing technical support for a SaaS / B2B software company

NICE-TO-HAVE:

  • Advanced technical skills and understanding
     

GROW-INTO:

  • Handling more complex support cases
  • Become a subject matter expert
 

Jumpstart your application by filling out our application form! We can't wait to have you in our team!
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