Customer Care Associate – WFH

About the Organization

For decades, our company has partnered with working families throughout the U.S., Canada, and New Zealand, as well as through our affiliate in New York. Our focus is on providing reliable life, accident, and supplemental health programs to members of unions, credit unions, and various associations. The goal has always been simple: offer protection people can trust and build relationships that last.

Role Summary

This position centers around helping members understand the benefits available to them. You’ll walk individuals through their options, assist with enrollment steps, and make sure they receive clear, accurate guidance. All interactions are with people who are already part of or connected to the programs we support.

Key Responsibilities

• Share benefit materials with members and verify eligibility

• Answer incoming calls and direct them to the appropriate place

• Return calls and assist clients with their questions or requests

• Discuss coverage options in a straightforward, easy-to-understand way

• Build tailored recommendations using our Needs Analysis tools

• Stay current on product updates, new offerings, and policy changes through ongoing training

Preferred Qualities

• Confident communicator

• Organized and detail-oriented

• Comfortable speaking with members by phone or video

• Able to follow structured processes and training systems

• Professional, patient, and focused on member experience

What You’ll Receive

• Complete training from the start

• Fully remote work setting

• Weekly pay with competitive earnings

• Bonus opportunities

• Strong internal growth potential

• Full benefits after 3 months

• A balanced, supportive work environment