Senior Program Analyst

TISTA Science and Technology is seeking a Senior Program Analyst to join our growing team.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Produce executive-level dashboards and platform health reporting with high accuracy and consistency.
• Monitor and manage incident workflows to proactively prevent SLA breaches.
• Support agile delivery frameworks, including participation in daily scrums, sprint tracking, and Jira coordination.
• Manage intake and request workflows within ServiceNow (RITMs, SCTASKs, ticket lifecycle oversight).
• Coordinate Change Management activities, including preparation for and communication with Change Advisory Boards (CAB).
• Generate recurring operational reporting from ServiceNow and related enterprise systems.
• Maintain and report on certificate lifecycle management processes (e.g., Venafi or comparable tools).
• Support and facilitate Communities of Practice through collaboration platforms such as SharePoint, newsletters, and workshops.
• Prepare quarterly usage, performance, and trend reports for leadership review.
• Serve as an effective liaison between technical engineering teams and business stakeholders.

• Technical proficiency required in ServiceNow, Jira, Microsoft Teams, SharePoint, Microsoft Excel (advanced reporting and data analysis), PowerPoint (executive presentation development) and Outlook.
• Strong working knowledge of agile methodologies and enterprise IT governance structures.
• Exceptional organizational, communication, and multitasking abilities.
• Proven ability to work independently while managing multiple concurrent operational workflows.

Preferred Qualifications

• ITIL Foundation certification or Agile certification (CSM preferred).

• Experience supporting enterprise monitoring platforms (e.g., Splunk).

• Familiarity with certificate lifecycle management tools such as Venafi.

• Experience coordinating or supporting Change Advisory Board (CAB) governance processes.

Education:

• Bachelor's Degree in Business dicipline, or equivalent PLUS 10 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance: 

• The ability to pass a Tier 2/Moderate Background Investigation.

Location:

• Remote, USA.
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range:

• The pay for this position ranges from $52,730 to $65,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/