Overview:
Position Overview:
We're seeking an exceptional Senior Business Systems Analyst to serve as a primary IT support resource for our primary HRIS and related HR systems, providing Tier 1 and Tier 2 technical support while partnering closely with HR functional teams. This role bridges IT and HR, ensuring system stability, data integrity, and optimal user experience across the HRIS ecosystem.
About Center of Excellence:
Centers of Excellence (COE) are teams whose primary goal is to provide expertise in a specific field. COEs will usually provide support through training, research, and skilled leaders. In the case of HealthEdge, our Centers of Excellence incorporate the Human Resources, IT, Legal and Financial fields, all of which provide support to our Product divisions and allows the enterprise to move forward and achieve its goals.
Your Impact:
System Support & Troubleshooting
- Provide Tier 1 and Tier 2 support for our primary HRIS modules including HCM, Recruiting, Talent, Compensation, and Time Tracking
- Troubleshoot technical issues related to system access, integrations, data loads, and reporting
- Triage and escalate complex functional or configuration issues to HR business partners and HRIS specialists
- Monitor system performance, identify anomalies, and coordinate resolution efforts
- Manage user access provisioning, role assignments, and security group maintenance
Data Management & Integrity
- Execute data validation and quality assurance processes for HRIS data
- Support mass data uploads, employee data changes, and system updates
- Create and maintain documentation of data flows, integration points, and system dependencies
- Investigate and resolve data discrepancies in partnership with HR and IT teams
- Assist with data extraction and reporting requests using HRIS reporting tools
Integration & Technical Coordination
- Monitor and support integrations between the HRIS and connected systems (payroll, benefits, identity management, finance)
- Coordinate with IT Infrastructure teams on SSO, network connectivity, and middleware issues
- Support API connections and troubleshoot integration failures
- Partner with vendors on technical issues requiring escalation beyond internal capabilities
Projects & Continuous Improvement
- Participate in HRIS releases and update testing cycles
- Support HRIS-related projects including system enhancements, new module implementations, and process improvements
- Contribute to knowledge base articles and user documentation
- Provide training and guidance to end users on system functionality and self-service tools
- Identify opportunities for automation and operational efficiency improvements
- Foster a culture of customer service excellence, accountability, and continuous learning to delight our end users
What You Bring:
- Bachelor's degree in Information Systems, Business Administration, HR, or related field, or equivalent work experience
- 3-5 years of experience in HRIS support, business systems analysis, or technical support roles
- Working knowledge of enterprise HRIS platforms
- Strong technical troubleshooting and analytical problem-solving skills
- Experience with system integrations, APIs, and data management concepts
- Proficiency with reporting tools and data analysis (Excel, SQL, or similar)
- Excellent communication skills with ability to translate technical concepts for non-technical audiences
- Customer service orientation with strong attention to detail
- Experience supporting global HRIS operations across multiple geographic regions
- Familiarity with HR business processes (recruiting, onboarding, compensation, benefits)
- Knowledge of identity and access management systems preferred
- Experience with ITSM platforms preferred
- Understanding of data privacy regulations (GDPR, CCPA) as they relate to HR systems a plus
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.
Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the U.S.
Type of Employment: Full-time, permanent
FLSA Classification (USA Only): Exempt
Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Work across multiple time zones in a hybrid or remote work environment.
- Long periods of time sitting and/or standing in front of a computer using video technology.
- May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.
HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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**The annual US base salary range for this position is $82,000 to $113,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.
