ABOUT TALON.ONE:
Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.
Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.
ABOUT US:
As Principal Solutions Architect at Talon.One, you will be leading enterprise-level API integrations. This role focuses exclusively on delivering complex integrations, which often span over a couple of months due to their complexity. You will lead the charge on these initiatives, collaborating closely with cross-functional teams while acting as a trusted advisor to ensure customer success.
While you won't have direct reports, you'll be in a unique position to mentor and share your expertise with the Technical Account Management (TAM) team, shaping both technical and project management best practices. This is a rare opportunity to make a significant impact, allowing you the freedom to define the role while driving excellence in integrations.
This is a remote role based in India and requires occasional travel, estimated at 10%-20% of the time.
ONCE YOU ARE HERE YOU WILL:
- Lead the design and implementation of large-scale API integrations, ensuring alignment with customer goals and our platform capabilities while mitigating risks
- Collaborate with implementation partners and system integrators (SIs) to ensure their approach aligns with best practices and effectively represents the customer’s interests
- Oversee project planning, resource allocation, and timelines for enterprise-level integrations
- Collaborate with customers and internal teams to define scope, milestones, and deliverables
- Evaluate partner performance post-project completion and share insights with relevant internal teams for continuous improvement
- Serve as a trusted advisor to enterprise customers, offering tailored solutions and long-term architectural strategies
- Analyze, troubleshoot, and improve the performance of deployed integrations, ensuring sustained success post-implementation
- Mentor Technical Account Management team members on technical and project management best practices to elevate team capabilities
WHAT YOU SHOULD BRING TO THE TABLE:
- 10+ years in a technical or customer-facing role (e.g., Solutions Architect, Technical Account Manager) with enterprise customers
- Experience with API-based SaaS products, system architecture, and modern cloud platforms (GCP, AWS, Azure)
- Background in martech, CDP, customer engagement platforms (email, push, CDP), and/or e-commerce ecosystems
- Proven ability to lead large-scale projects, manage resources, and mitigate risks while delivering on timelines
- Strong communication skills for explaining technical concepts to diverse and senior stakeholders
- A data-driven approach to troubleshooting and resolving complex technical challenges
- Effective cross-functional team collaboration and a mentorship-oriented mindset
WHAT'S IN IT FOR YOU:
- 85,000 INR annual learning budget and full LinkedIn Learning access
- 30 days of annual leave, plus extra paid days for your birthday and moving day
- 25,000 INR home office setup budget, a 4,000 INR monthly home office allowance
- Freedom to work from abroad for up to 90 days worldwide!
- WeWork On-Demand access for flexible workspace solutions
- Mental health support with nilo.health
- We offer extensive health insurance through Plum
