Your Title: IS Desktop Specialist
Job Location: Transporeon - Chennai
Our Department: Corporate Information Systems
About the Role
Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?
The IS Desktop Specialist is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.
Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.
The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.
What You Will Do
You will support a variety of end-users onsite in our Chennai office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.
Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.
Work in a multilingual team environment across sites in central Europe.
Who You Are
Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.
Customer-centric: You have a commitment to delivering genuine customer service.
Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.
Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.
Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support.
Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.
Active listening: Analyze user feedback to streamline troubleshooting efforts.
Adaptable: You are adaptable to new situations and problems and have a flexible mindset.
Independence: Proactively address local issues using the analytics and administrative tools available.
Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.
What Skills & Experience You Should Bring
Ability to select from several predefined tools to solve problems.
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
Ability to effectively communicate in English both verbal and written.
Excellent organization skills.
Relevant IT certifications such as ITIL, CompTIA A+, etc.
2+ years of related experience.
Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
Basic network troubleshooting experience.
Good experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Strong knowledge in Computer hardware troubleshooting.
Handling and co-ordination with various IT vendors.
Strong knowledge in Conference room setups and troubleshooting video conferencing devices.
Monitoring UPS alerts and activities.
Experience with Google Workspace for enterprise collaboration is a plus.
Job Location
Onsite at our office at Chennai
Note: Due to the nature of the work, this position requires on-site presence and does not offer a work-from-home option.
About Trimble
Headquartered in Westminster, Colorado, U.S, Trimble is a global organization, employing over 13,000 people worldwide, we create innovative, marketing leading software and hardware solutions. Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds.
Trimble in Höhenkirchen is a 100 employee building where teams focus on research and new product development for the positioning and geospatial/site surveying industries.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
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