Key Facts

Remote From:

Full time

English

Hard Skills

Value-Added Services Data Entry Merchant Services Invoicing Supply Chain Salesforce Case Management Tools Data Maintenance Pricing Systems Data Validation Missing Data Virtualization Freshdesk Auditing Data Quality

Other Skills

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Google Sheets
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Microsoft Excel
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Communication
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Time Management
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Organizational Skills
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Detail Oriented

Roles & Responsibilities

High School Diploma or equivalent
Strong attention to detail and data accuracy
Proficient in Google Sheets and Excel; comfortable working across multiple systems
Strong organizational and communication skills; ability to work independently and meet deadlines in a fast-paced environment

Requirements:

Retrieve, verify, enter, audit, and maintain merchant data in the Genius back office for Wholesale and US direct accounts
Configure Value Added Service features (Virtual Terminal (OLO), Invoicing (INV), Dual Pricing, Surcharging and Registers) based on merchant type and sales channel
Confirm merchant details match across systems (MID, DBA and contact information) and collaborate with Sales, Dealers and Partner Teams to resolve missing or inconsistent data before activation
Track and document progress of each boarding case using ticketing systems (Salesforce or Freshdesk) and ensure back-office setups meet internal and partner standards prior to handoff to Support or activation teams

Global Payments

Financial Services

About Global Payments

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X , LinkedIn and Facebook.

Company type: XLarge

Industry: Financial Services

Founded: 2018

Company size: 10001

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Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

The Boarding Specialist is responsible for accurately and efficiently onboarding merchant accounts into the Genius Back Office for both Wholesale, US direct and Dealer Agencies. This role focuses on pulling, reviewing and entering merchant data from various sources to ensure a seamless merchant activation experience.

What Part Will You Play?

Retrieve and verify merchant data from multiple partner and internal sources.
Enter, audit and maintain merchants' Genius back office for both Wholesale and US direct accounts.
Configure Value Added Service (VAS) features such as Virtual Terminal (OLO), Invoicing (INV), Dual Pricing, Surcharging and Registers based on merchant type and sales channel.
Confirm that merchant details match across systems (MID, DBA and contact information)
Collaborate with Sales, Dealers and Partner Teams to resolve missing or inconsistent data before account activation.
Ensure all back office setups meet internal and partner standards prior to handoff to Support or activation teams.
Track and document progress of each boarding case using the ticketing system (salesforce or freshdesk).

What Are We Looking For in This Role?

Minimum Qualifications

High School Diploma or Equivalent
Typically No Relevant Experience Required

What Are Our Desired Skills and Capabilities?

Strong attention to detail and data accuracy.
Proficient in google sheets, excel and comfortable working across multiple systems
Strong organizational and communication skills
Ability to work independently and meet deadlines in a fast paced environment.
Comfortable navigating multiple systems simultaneously
Travel
This position is primarily data- driven and operational, not customer-facing.
Attention to accuracy and follow through is critical -incorrect setups can directly impact billing, device functions and merchant satisfaction.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.