Communication Specialist

Dealership:

Lithia & Driveway | Communication Specialist

Location: Medford OR ideal, open to remote

Schedule: Monday -Friday, 8:00am -5:00 PM PST

Compensation: The hourly pay range for this role is $16.85–$24.05, our target hire will be $20.50-$21.00/hr. Compensation is determined by experience, qualifications, and internal equity. Final pay will be confirmed during the interview process in accordance with applicable pay transparency laws.

Lithia & Driveway (LAD) is one of the largest global automotive retailers providing a wide array of products and services throughout the ownership lifecycle with a vision to modernize personal transportation solutions wherever, whenever, and however consumers desire. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: earning customers for life, improving constantly, taking personal ownership, and having fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey!

The Communication Specialist for Lithia Shared Services will be responsible for providing excellent customer service via phone, email, and personal communications.  They will be responsible to ensure one contact resolution to both our internal and external customers. 

What You'll Do

Communications

• Serve as a subject matter expert, partnering with Shared Services teams to clarify needs, provide effective solutions, and conduct root cause analysis

• Demonstrate exceptional problem-solving skills while maintaining knowledge of the automotive industry

• Navigate multiple systems and applications interchangeably to resolve issues efficiently

• Document and escalate inquiries appropriately, following established processes

Customer Service Performance

• Resolve internal and external customer inquiries related to:

  • Payment issues

  • Inventory questions

  • Funding concerns

  • Banking inquiries

  • General customer concerns

• Deliver service across multiple channels (phone, email, chat)

• Maintain high standards of quality, responsiveness, and results-driven performance

• Assist in developing and updating knowledgebase solutions for training and informational purposes

• Contribute to improving procedures and processes to enhance customer satisfaction

Performance & Collaboration

• Meet Quality Assurance program objectives to ensure excellent service delivery

• Align daily responsibilities with long-term company vision and strategic goals

• Prioritize tasks effectively in a deadline-driven environment

• Build and maintain positive working relationships with dealerships, peers, leadership, and cross-functional partners

What You’ll Bring

• Minimum 2 years of related experience

• Strong attention to detail and a strong sense of urgency

• Excellent written and verbal communication skills

• Proven ability to manage multiple systems simultaneously

• Associate’s degree preferred (not required)

• Background in banking, finance, or accounting strongly preferred

• Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.