E-Commerce Business Analyst

ABOUT THE ROLE

The E-commerce Business Analyst is responsible for ensuring the stability, performance, and continuous improvement of all e-commerce websites. This role partners cross-functionally with E-commerce, IT, and third-party vendors to translate business needs into clear technical requirements, manage ticket workflows, and lead structured UAT cycles to ensure successful implementation of enhancements and defect resolutions.

This position proactively analyzes recurring issues, identifies process and system improvement opportunities, and ensures seamless integration and optimization of key platforms including Salesforce Commerce Cloud (SFCC), Bloomreach, Yotpo, OneTrust, and Narvar. The analyst maintains strong knowledge of product setup, content management, and site functionality to support a reliable and high-performing digital commerce experience.

This role requires working US hours, with a schedule of 6:00 PM to 3:00 AM IST.

WHAT YOU WILL DO

• Monitor and review e-commerce website functionality, identifying bugs or performance issues through regular site audits and testing.
• Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues.
• Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality.
• Maintain and update third-party platform integrations including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date.
• Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach.
• Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management.
• Cross-train on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team. Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.

WHAT YOU'LL BRING

• Minimum of 2 years of hands-on experience in e-commerce operations, website QA/testing, digital merchandising, and working with Salesforce Commerce Cloud (SFCC) and Bloomreach.
• Minimum of 2 years' experience using IT ticketing systems such as Jira, ServiceNow, or similar for ticket management and issue tracking.
• Practical experience with QA/UAT processes, including creating test cases, executing tests, and validating bug fixes after deployment.
• Familiarity with third-party e-commerce integrations (e.g., Yotpo, OneTrust, Narvar) and experience maintaining feeds, settings, and content synchronization.
• Advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Word; comfortable with data validation and reporting.
• Strong attention to detail and the ability to translate technical issues into clear, actionable tasks. Excellent cross-functional communication skills to work effectively with IT, vendors, and marketing partners.

Preferred Qualifications

• Direct experience configuring or supporting Salesforce Commerce Cloud (SFCC) storefronts or Bloomreach search/content configurations.
• Experience with additional e-commerce platforms or tools (e.g., Narvar, Yotpo advanced features, OneTrust consent management) and vendor relationships.
• Prior experience in a fully remote role and demonstrated ability to manage tasks independently across time zones.

WORKPLACE REQUIREMENTS

• Quiet, private, distraction-free home workspace with no conflicting responsibilities during scheduled shifts.
• Minimum internet speed: 100 Mbps Download/60 Mbps Upload.
• 9 hours of power backup to ensure uninterrupted connectivity.

WHERE YOU WILL WORK

Remote – Work from Home. This is a fully remote position. Employees are expected to be online and available during their assigned core business hours. Company-provided computer equipment will be issued for business use.

ABOUT UA / UNIFIRM ADVANTAGE BRANDS

For over 38 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers—true heroes giving back every shift. Our culture includes a long history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives.

As part of our expansion plans as a growing, global organization, UA Brands started its captive center in Pune, India in September 2017 to add IT & ITES support and talent to our corporate teams.

BENEFITS

UA Brands offers a full range of benefits that address both your health and financial needs, including:

• Company-sponsored medical insurance for employees and family members.
• Company-sponsored life insurance for employees.
• Company-sponsored group personal accidental insurance for employees.
• Company-sponsored gratuity benefit.
• Continuous remote work.
• Hardship allowance and extended hardship allowance (paid over and above the monthly salary).
• Paid vacation / earned leave.
• Maternity, paternity, compensatory off, and bereavement leave as per applicable norms.
• Holiday pay.
• Referral program.
• Regular recognition, social activities, monthly events, and birthday celebrations.

EQUAL OPPORTUNITY

UA is an equal opportunity employer. Employment decisions at UA Brands are based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. We are a drug-free workplace.

This position may requires one to work in the shift between 6:00 PM and 3:00 AM IST, Monday through Friday.

WHERE YOU’LL WORK

REMOTE – Work from Home

Have workplace flexibility - you’ll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during core business hours for their team. Company computer equipment is provided for business use.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits that address both your health and financial needs.

• Company-sponsored medical insurance for employees and family members
• Company-sponsored Life insurance for employee
• Company-sponsored Group Personal Accidental insurance for employee
• Company-sponsored Gratuity Benefit
• Continuous remote work
• Hardship Allowance: Paid over and above the employees’ monthly salary
• Extended Hardship Allowance: Paid over and above the employees’ monthly salary
• Paid Vacation / Earned Leave
• Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms. 

• Holiday Pay
• Referral Program - Get paid to work with Friends
• Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations – Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

We are a Drug-Free Workplace.