Field Service Engineer

Field Service Engineer

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Field Service Engineer supporting our Technical Service & Customer Support organization, you will be trusted to ensure that Alcon’s medical equipment performs reliably and safely across hospitals, clinics, and surgical environments throughout your region.

You will work hands‑on with customers, diagnose and resolve complex technical issues, and help maintain the high standards of quality and service that define Alcon.

In this role, a typical day will include:

• Collaborating directly with clinical staff, biomedical engineers, and sales teams to ensure Alcon equipment operates according to specifications and supports optimal patient outcomes.

• Troubleshooting and resolving complex technical issues, including start‑up challenges, equipment failures, and performance deviations.

• Conducting equipment evaluations and advising customers on upgrades, replacements, or new product solutions based on their clinical needs.

• Providing hands‑on instruction and guidance to customers on proper equipment use, contributing to strong and lasting customer relationships.

• Maintaining accurate service logs, preparing detailed reports for product failure analysis, and escalating issues to engineering teams when needed, all while adhering to GxP, SOPs, and regulatory requirements.

What You’ll Bring to Alcon

• Relevant technical education in biomedical engineering, electronics, mechatronics, or a related field.

• Experience in field service (preferably within medical devices) or strong technical exposure to clinical environments.

• Proficiency in biomedical device technology, basic electronics, and networking.

• Ability to perform fault analysis using electronic measuring instruments such as multimeters or oscilloscopes.

• Strong communication skills, customer focus, and the ability to work independently in dynamic, high‑pressure clinical settings.

• Comfort working in hospitals, clinics, and operating rooms, including adherence to clinical protocols.

• Fluency in English and Danish

How You Can Thrive at Alcon

• A high‑impact role with autonomy, hands‑on technical challenges, and direct interaction with customers and clinical teams.

• Opportunities for continuous learning, technical training, and professional development within a global leader in eye care.

• A dynamic work environment with frequent travel across your region, supported by a collaborative and mission‑driven team.

Alcon Careers

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