Key Account Specialist

Description

Job Summary

The Key Account Specialist is responsible for driving clinical adoption, education, and product utilization of Inogen solutions across a defined territory that results in sales. This role supports National and Key Accounts and serves as the primary field-based educator and subject matter expert for Inogen products and processes. The Key Account Specialist ensures successful adoption, ongoing support, and long-term brand loyalty.

Responsibilities

• Manage a portfolio of strategic key accounts, driving revenue growth, new product adoption, retention, and overall account health.
• Establish relationships with key stakeholders, decision makers, and influencers within strategic accounts and conduct regular business reviews.
• Manage relationships across multiple branch locations to generate demand and support growth.
• Gather and analyze market and competitive intelligence.
• Develop and execute quarterly and annual account plans outlining growth opportunities and potential risks.
• Conduct in-services and training, identify evolving customer needs, and recommend aligned solutions.
• Serve as the primary escalation point for customer concerns and coordinate resolution with internal teams.
• Forecast account performance and maintain accurate records within CRM systems.
• Increase customer adoption through education, insights, and strategic guidance.
• Travel up to 75% as required.

Knowledge, Skills, and Abilities

Critical Knowledge and Skills (Must-Haves)

• Strong expertise in account management, solution selling, and customer relationship development.
• Ability to interpret data and customer insights to drive strategic decisions.
• Excellent communication, presentation, and negotiation skills.
• Experience working cross-functionally with multiple departments.
• Proficiency with CRM tools, Microsoft Office, and sales technologies.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, sales, or business development.
• Demonstrated success managing high-value or enterprise-level accounts.
• Industry certifications are a plus but not required.

Disclaimer

The above statements describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.