Renewals Manager

The Manager, Renewals leads a team responsible for executing timely, accurate, and value-driven renewals across MRI Software’s customer base. This role is accountable for retention performance, renewal forecasting, and process excellence, ensuring that customers continue to realize value from MRI’s solutions while minimizing churn and protecting recurring revenue. The Manager, Renewals combines people leadership with operational discipline, partnering cross-functionally to align renewal strategy with broader go-to-market, customer success, and financial objectives..

Duties/Responsibilities:

Team Leadership & Performance Management

• Lead, coach, and develop a team of Renewal Representatives and/or Account Managers focused on contract renewals and retention

• Set clear performance expectations, quotas, and KPIs related to renewal rates, and forecast accuracy

• Conduct regular pipeline, forecast, and performance reviews to ensure consistent execution.

• Provide ongoing coaching on renewal conversations, objection handling, pricing discussions, and negotiation tactics

Renewal Strategy & Execution

• Own end-to-end renewal execution for assigned customer segments, ensuring timely engagement and contract closure.

• Drive proactive renewal strategies, including early outreach, risk identification, and mitigation plans

• Partner with Account Managers and Customer Success to align on account health, adoption, and expansion signals

• Oversee pricing, quoting, and contract processes in collaboration with Sales Operations, Legal, and Finance

• Ensure renewals are positioned around value realization and ROI, not just contract continuation

• Forecasting, Reporting & Operations

• Maintain accurate renewal forecasts and visibility into retention metrics

• Monitor renewal pipeline health, churn risk, and renewal velocity

• Partner with Revenue Operations to ensure CRM accuracy, reporting consistency, and data integrity

• Analyze renewal performance trends and identify opportunities to improve process efficiency and outcomes

• Support quarterly and annual revenue planning related to renewals and retention

Cross-Functional Collaboration

• Work closely with Customer Success, Support, and Services teams to resolve client issues impacting renewal outcomes

• Partner with Sales and Account Management leadership on segmentation, coverage models, and handoffs

• Collaborate with Finance on billing accuracy, invoicing, and revenue recognition considerations

• Provide feedback to Product and Marketing based on customer renewal insights and objections

• Process Improvement & Enablement

• Develop and refine renewal playbooks, messaging frameworks, and escalation paths

• Ensure consistent application of renewal policies, pricing guidelines, and approval processes

• Identify opportunities for automation, tooling improvements, or workflow optimization

• Champion best practices that improve customer experience and renewal efficiency

Preferred Skills/Abilities:

• Bachelor’s degree in business, finance, or related field

• 7+ years of proven success in SaaS sales, account management, renewals, or customer success

• Experience in a people management role

• Strong understanding of SaaS commercial models, ARR, churn, and renewal forecasting

• Experience negotiating contracts and pricing in a B2B software environment

• Demonstrated ability to coach sales professionals and drive consistent performance

• Strong analytical skills with experience using Salesforce and reporting tools

• Excellent communication, collaboration, and stakeholder management skills

• Ability to operate in a fast-paced, matrixed organization with competing priorities

• Experience in real estate, property management, or financial technology strongly preferred

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!