Patient Resource Navigator, Mid-West

The Patient Resource Navigator will provide the Hemophilia B community with comprehensive, personalized support and education on gene therapy throughout the patient’s journey. This individual will serve as a high-value source of information about gene therapy and will offer support and guidance to potential candidates for gene-therapy. The Patient Resource Navigator will educate patients, HCPs, and members of the bleeding disorders community regarding gene therapy as be part of a coordinated, field-based, regionally aligned team designed to represent CSL Behring to patients. 

Responsibilities:

• Educate patients on required steps that need to be taken prior to receiving treatment and provide information about CSL Behring patient support offerings

• Liaison between and hemophilia treatment centers, with CSL patient support case managers, , other CSL functions in order to ensure comprehensive patient support throughout treatment journey

• Serve as a familiar point of contact for patients throughout their gene therapy journey

• Respond to patient inquiries in order to promote transparency and foster understanding of the science of gene therapy

• Provide in-depth education to patients who are interested in learning more about gene therapy

• Educate patients/caregivers on CSL hemophilia products and services to promote a well-balanced understanding of treatment options and available support services through telephone communication, live/virtual  patient and family meetings, and patient education programs

• Be a subject matter expert on all of the programs and services that CSL Behring provides to patients within the bleeding disorders community

• Help to foster a positive relationship between CSL Behring and key stakeholders.

• Report key insights and feedback from patient community

• Meet key performance indicators that are critical to delivering on the role’s educational function

• Abide by all SOPs and guidance related to ethical interactions with consumers and healthcare providers

Qualifications:

Bachelor degree in business/marketing or science discipline

Minimum 5-7 years of experience of working in a hemophilia treatment center, patient-related organization or health care system

Background in social work, public health, nursing, etc.

Experience with patient advocate-type responsibilities

Experience with the Bleeding Disorders Community strongly preferred

Proficiency with Microsoft Office; SAP experience preferred

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.