Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
Position Summary:
The Sales Support Specialist serves as the bridge between Sales, Clients, and Operations, ensuring that internal processes, client expectations, and operational capabilities remain fully aligned. This role combines client communication, process expertise, and data-driven insights to strengthen collaboration and transparency between front-line sales teams and the operations groups that fulfill and support client needs.
The specialist acts as a trusted resource for both internal sales staff and clients, providing clarity on process workflows, assisting with inquiries, collecting and channeling feedback to operations and technology teams, and supporting leadership presentations with meaningful data and insights.
Key Responsibilities:
Sales–Operations Alignment
- Serve as liaison between Sales and Operations, ensuring clear understanding of process requirements, timelines, and deliverables.
- Support sales leadership and representatives by providing accurate information on operational capabilities, process steps, and expected service levels.
- Capture and relay feedback or recurring challenges from Sales and clients to the Business Support teams for review and improvement.
- Partner with Operations leaders to identify opportunities to enhance the sales-to-operations handoff experience.
Client Communication & Support
- Participate in or lead client-facing discussions to explain operational processes, timelines, and performance metrics.
- Support client onboarding and ongoing relationship management by ensuring accurate and timely operational updates.
- Build strong relationships with internal and external stakeholders through consistent communication and follow-up.
Data & Reporting
- Pull, analyze, and interpret data to monitor key operational and sales performance metrics.
- Build and maintain recurring reports or dashboards used in business reviews or leadership presentations.
- Identify trends or gaps in data that indicate potential process inefficiencies or improvement opportunities.
Presentations
- Create and deliver clear, visually compelling presentations outlining operational performance, client metrics, and improvement initiatives.
- Host or support business review meetings with Sales, Operations, and client stakeholders.
- Translate complex operational data into accessible, actionable insights for non-technical audiences.
Continuous Improvement
- Collaborate with the Business Support team to communicate process feedback, enhancement requests, and recurring challenges identified through sales interactions.
- Maintain up-to-date knowledge of internal processes, system changes, and service updates to ensure accurate communication with clients and Sales.
- Contribute to process documentation, training, and knowledge-sharing resources.
Qualifications:
- Bachelor’s degree in Business, Communications, Operations Management, or a related field (or equivalent experience).
- 2–4 years of experience in sales operations, client services, or process management roles.
- Strong written and verbal communication skills — able to confidently communicate with clients, sales teams, and executives.
- Analytical mindset with ability to interpret data and develop meaningful visual presentations (PowerPoint, Excel, Power BI, or similar).
- Proven ability to manage multiple priorities and maintain professionalism in fast-paced, cross-functional environments.
- Strong attention to detail, organizational skills, and a proactive problem-solving approach.
Preferred Skills:
- Experience in reporting tools (Tableau, Power BI, or equivalent).
- Prior client-facing experience in a business-to-business (B2B) environment.
- Strong presentation skills — ability to clearly and confidently present data and recommendations to varied audiences.
Pay $71,000 annually
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
