Key Facts

Remote From:

Full time

English

Hard Skills

Node.js (Javascript Library) MongoDB JavaScript Engine Test Automation Cloud Computing Manual Testing Track And Trace Help Desk Support Angular (Web Framework) Medical Supply Management Ionic Framework TypeScript Freshchat Freshdesk Customer Development

Other Skills

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Customer Service
•
Troubleshooting (Problem Solving)
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Problem Solving
•
Analytical Skills

Roles & Responsibilities

Knowledge of JavaScript (ES2016 and beyond)
Knowledge of NodeJS + MongoDB
Analytical Skills
Good knowledge of the English language

Requirements:

Provide customer support via phone, email, chat, and ticketing system to resolve issues and answer questions, ensuring high customer satisfaction
Participate in manual testing of new developments to support quality assurance and learn future software extensions
Analyze problems and provide clear, actionable feedback to engineering/product teams
Maintain 24/7 support coverage with flexible working hours to accommodate customers across regions

Engineering USA

About Engineering USA

Engineering Industries eXcellence is a global division of the Engineering Group, a leading software maker, system integrator and provider of technology solutions and services. With an annual revenue of over $1.7 billion and around 15,000 professionals across 70 office locations worldwide, the Engineering Group manages projects in over 50 countries by designing, developing and implementing innovative solutions for the business areas in which digitalization is having the biggest impact, including Augmented City, Digital Industry, Smart Energy & Utilities, Smart Transportation, E-Health, Smart Government, Digital Finance, Smart Agriculture, Digital Defense, Digital Retail & Fashion, and Digital Media & Communication. Our Engineering Industries eXcellence team specializes in the development, integration and implementation of holistic digital transformation solutions covering the end-to-end lifecycle and supply chain of all industrial products and processes. We leverage technology to change how industrial leaders think about, design, build, deliver and innovate their products and services.

Founded: 2018

Company size: 10001

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Job description

Engineering Industries eXcellence is looking for a Customer Support Engineer (100% remote/WFH) to join our innovative team!

Movilitas.Cloud is a growing innovator in delivering track and trace solutions for the life science industry. Our state-of-the-art cloud technology platform delivers specific applications for the pharmaceutical industry, but will be extended to different environments within the supply chain network.

Growing rapidly since our start in 2018, we are backed up by our corporate company, which helps us accelerate our further investment in our platform and expand our client base across the world.

Given the fact that we have customers in Europe, the USA, and the Middle East, our support team should be on standby 24/7. So, we expect some flexibility in working hours.

Besides automated tests for all our developments, we also need to perform manual testing of new developments. We believe a Customer Support Engineer can also be involved in this process, because they will learn the future software extensions.

You will be part of a small but experienced team of Customer Support Engineers who work on keeping our customers happy by solving issues and answering questions by phone, mail, chat, or through our ticketing system.

Because of the large interest in cloud applications, we are looking for a dedicated Customer Support Engineer who loves helping people and analyzing problems.

Requirements for Movilitas.Cloud Customer Support Engineer: