Network Engineer

North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in three specialist sectors: public services, enterprise & data centres, and defence & justice.

Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.

The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect.  At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.

We are looking to recruit a highly service focused 2nd line technical support engineer to provide remote and occasional on-site support for customers’ network infrastructure.

Therefore the successful candidate will need to be based remotely in Northern England.

The successful candidate will have an advanced level of knowledge and experience in Network, Wi-Fi and Security technologies. In-depth knowledge and hands-on experience in supporting, maintaining, and managing a range of network technologies, including Cisco and Aruba switches, wireless controllers, firewalls, and access points.  

Responsible for: 

• 2^nd  line technical support of LAN, WAN, Wi-Fi and Security networks.
• Fault finding through to resolution and customer satisfaction.
• Producing documentation, reports and diagrams plus record keeping.
• Technical installation, testing and support delivering data services.
• Experience in an ITSM toolset essential
• Service Desk support following ITIL processes.
• Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4.
• May require overtime when required for out-of-hours/project activity.
• Adhering to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
• Ideally located in the North West as must be able to attend customer site in Liverpool at least once a month .

To succeed in the role, the following skills and attributes are key: 

• Excellent customer service skills, including written and oral communication.
• Proven experience in a Networking/IT environment.
• Ability to work alone & within a team to provide the most effective method of service delivery.
• Pride in themselves and their work.
• Highly organized to meet strict deadlines and SLA’s.
• Analytical and detail conscious.

Qualifications

Qualified to:

• IT degree level or similar IT qualification is essential.
• Cisco CCNA certification (essential)
• Cisco CCNP certification (desirable)

North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage.