Customer Success Manager

About Artisan

At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.

Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would.

We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp.

We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.

Role overview

• Own onboarding, implementation, and go-live for enterprise clients

• Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders

• Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS)

• Proactively identify upsell, cross-sell, and expansion opportunities within your accounts

• Serve as the primary point of customer escalation alongside customer support, managing complex issues and coordinating resolution with internal teams

• Advocate for your clients internally - convey product feedback, feature requests, and customer pain points to drive roadmap prioritization

• Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor

• Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization

Location: Remote, North America timezone

Team: Customer Success

Reports to: Manager, Customer Succes - Michael Catanzaro

Who you are

• 5+ years experience in enterprise customer success

• Experience managing enterprise clients (e.g. $100K+ ARR accounts)

• Ideally experience at a competitor company

• Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts

• Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions

• Excellent communication, influencing, and negotiation skills

• Analytical mindset; ability to synthesize data into actionable insights

• High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts

Interview process

1. Introductory chat with our recruiter

2. 30-minute call with Michael, our head of Customer Success

3. Take-home trial task

4. 30-minute trial task review call with Michael

5. 30-minute culture and values call with Jaspar, our CEO

Our culture and values

• Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes.

• Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle.

• Customer-first, always. Every decision is made with the customer experience at the center.

• High standards, every detail. Quality matters in everything we ship, from product and code to copy and design.

• Clear, direct communication. We value candor, fast responses, and feedback.

• Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together.