IT Support Specialist

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

WSA is expanding its Global IT Service Desk and is seeking a skilled IT Support Specialist to deliver high-quality remote technical support across regions. This role is critical in ensuring operational continuity, improving resolution speed, and enhancing end-user experience as we strengthen global coverage, including US business hours.

You will be part of a 24x7 rotational shift team, supporting enterprise users in a multinational environment with centralized IT governance. If you are an experienced IT Support professional with strong Service Desk exposure, Active Directory administration skills, and a passion for delivering reliable end-user support in a global setup, we invite you to apply and grow with us.

What you will do

• Provide remote IT support via phone, chat, and ticketing system, resolving incidents and service requests within defined SLAs

• Independently handle standard tickets and collaborate with global IT teams on complex or high-priority issues

• Administer Active Directory (user accounts, computers, security groups, email groups, network access)

• Troubleshoot Windows OS (Windows 10/7), Office 365, mobile device setup, hardware, peripherals, and wireless connectivity

• Manage printer-related and end-user equipment issues (label, laser, inkjet, follow-me solutions)

• Document processes, update knowledge base articles, and contribute to continuous service improvement initiatives.
  

What you bring

• 3–5 years of IT experience, with at least 1 year in a Service Desk or customer-facing IT support environment

• Strong hands-on troubleshooting skills across hardware, software, and network environments

• Experience in multinational organizations operating under centralized governance models preferred

• IT certifications such as ITIL v4, CompTIA A+, or Microsoft certifications are advantageous

• Excellent English communication skills; additional languages are a plus

• Customer-focused, solution-oriented team player with the ability to work under pressure and adapt quickly in a fast-paced environment.
  

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.