Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Electronic Medical Record Medical Abbreviations Medical Record Management Invoicing Telephony Digital File Management Fax Servers

Other Skills

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Microsoft Excel
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Typing
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Microsoft Word
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Communication
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Multitasking
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Teamwork
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Personal Integrity
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Customer Service
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Organizational Skills
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Detail Oriented
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Willingness To Learn
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Self-Motivation

Roles & Responsibilities

1 year prior experience in a medical records department or similar setting
Experience with FMLA/Disability forms
Proficiency with Microsoft Word and Excel; strong computer skills
Excellent organizational and communication skills with ability to multi-task and type at least 50 WPM

Requirements:

Process FMLA/Short Term Disability paperwork
Communicate with patients and physician coordinators about disability/FMLA paperwork in a patient-centered attitude
Process medical record requests for clients with HIPAA/HITECH compliance
Answer incoming calls, assist multiple lines, and track call data on Excel; provide excellent customer service

Sharecare

Health, Sport, Wellness & Fitness

About Sharecare

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Company type: XLarge

Industry: Health, Sport, Wellness & Fitness

Founded: 2018

Company size: 1001 - 5000

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Job description

Job Description:

Job Summary:

This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required.  The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do. 

Essential Job Functions:

Process FMLA/Short Term Disability paperwork.

Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude.

Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws.

Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice.

Answer incoming calls, assisting multiple lines & capturing call data on Excel tracking log; provide excellent customer service by being attentive and respectful.

Validate and process all incoming requests for PHI.

Ensure patient's disability forms are completed after payment within 5-7 days (turnaround).

Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS.

Establish and Maintain professional relationships with all account clients.

Monitor all EMR accounts to ensure that all requests are received and processed within required time frame.

Verify patient information using key identifiers.

Conduct quality screenings on incoming PHI to protect patient data.

Verify requesting party contact information including fax number or address.

Update and maintain an Accounting of Disclosure Log for all medical records released.

Provide attention and care to patients and patient representatives.

Qualifications:

1 year prior experience in a medical records department or like setting

Strong computer software experience: general working knowledge of Microsoft Word & Excel

Excellent organizational skills a must and must be able to multi-task

Must be able to type 50 wpm

Must be able to use fax, copier, scanning machine

Must be willing to learn new equipment and processes quickly

Must be self-motivated, a team player and have proven customer satisfaction skills

Must have excellent Communication skills

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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