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Call Center Agent (WFH)

ConnectUs Marketing Solutions, Inc.

Key Facts

Remote From: 
Anywhere
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Problem Reporting
  • •
    Typing
  • •
    Microsoft Office
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Adaptability
  • •
    Multitasking
  • •
    Time Management
  • •
    Quick Learning
  • •
    Prioritization
  • •
    Social Skills

Roles & Responsibilities

  • Excellent English communication skills
  • Typing speed of at least 40 WPM
  • Ability to work under pressure and multitask with strong time management
  • Fresh graduates are welcome; no BPO experience required

Requirements:

  • Make outbound calls for surveys, lead generation, event invitations and/or sales
  • Handle inbound calls to resolve customer queries or close leads/sales
  • Data entry to update CRM
  • Respond to emails and create reports using Microsoft Office and Google Drive

Job description

Be part of a passionate team and create opportunities!


CALL CENTER AGENT (OUTBOUND)


Job Description:

  • Outbound calls for surveys, lead generation, event invitation and/or sales
  • Inbound calls to resolve customer queries or close lead/sales
  • Data entry to update customer relationship management (CRM) software
  • Respond to emails
  • Create reports using Microsoft Office and Google Drive
  • Meet service level agreements set forth
  • Perform other duties as assigned


Qualifications:

  • Excellent English communication skills
  • Typing Speed: at least 40WPM
  • Ability to work under pressure
  • Ability to multitask, prioritize and manage time efficiently
  • Customer orientation and ability to adapt and respond to different types of personalities
  • Intelligent
  • No BPO experience required; fresh graduates are welcome to apply


MUST HAVE the following equipment:

  • Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher)and 8 GB RAM
  • OS: Windows 10 or higher (MacOS equivalent is allowed)
  • Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
  • Internet connection: Wired connection; minimum of at least 30 Mbps
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord


So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday 
  • Scholarship program duration: 5 to 8 days


Option to choose between Probationary and Freelance Set up

  • Probationary: Up to 15,000 + 10% night differential
  • Freelance: Up to 17,600 + 10% night differential


WE LOOK FORWARD TO MEETING YOU!


CompensationStarting at P14,000 up to 17,600
Ready to apply?
APPLY
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