Responsibilities:

• Build and utilize capacity dashboards to proactively identify and address network stockout issues.  Investigate and resolve network incidents, outages, and connectivity problems related to customer capacity limitations.

• Review network traffic, bandwidth utilization, latency and identify potential capacity constraints.  Monitor customer usage patterns and proactively identify potential capacity needs.

• Collaborate with the Operations Lead, customer engineers, and other team members to diagnose and resolve complex issues affecting customer capacity.

• Apply troubleshooting methodologies and best practices to restore services and customer capacity quickly.

• Maintain accurate and up-to-date network documentation, including diagrams, configurations, and troubleshooting guides, with a focus on customer capacity details.

• Document incidents, resolutions, and capacity-related changes in a knowledge base to facilitate future troubleshooting and capacity planning efforts.