Help Desk & Event Technician - Information Technology

POSITION RESPONSIBILITIES:

The University Athletic Association at the University of Florida is searching for a technician to support IT operations at sporting events and provide general technical support to staff. Responsibilities include installing, repairing, troubleshooting, and maintaining UAA scoreboard controllers, statistical input systems, live scoring networks (on-site and remote, including web and national television broadcasts), and related equipment. The role manages the purchase and maintenance of timing equipment for swimming events; supervises, trains, and schedules part-time event support staff for selected sports; and assists with UAA Help Desk operations, including in-person and phone troubleshooting, and software and hardware support. This position is exposed to general office, athletic facility, confined and/or non-climate-controlled spaces, campus, and/or game day environments.

This position requires the incumbent to support Windows and macOS endpoints, mobile devices, and Microsoft 365; perform basic networking (TP/IP, DNS, DHCP), Wi-Fi configuration, and remote support; troubleshoot hardware and AV (laptops, printers, peripherals, displays, cabling); document work in a ticketing system; be independent, self-motivated, and detail-oriented; have excellent interpersonal, written, and verbal communication skills; multitask effectively; work efficiently with minimal supervision; engage effectively with others of diverse cultures or backgrounds; and work a non-standard work week which will include evenings, weekends, holidays, and on-call hours.

This posting will remain open until a qualified candidate is chosen.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Required Qualifications:

• High School Diploma/GED*
• Two years of relevant experience and/or certification*

Preferred Qualifications:

• Experience in an intercollegiate athletic environment

*An equivalent combination of education and experience may be accepted in lieu of listed requirement.

BENEFITS:

Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, pension plan (upon eligibility), athletic event tickets, employee events and recognition programs as well as possible relocation assistance. Competitive compensation package commensurate with candidate’s previous experience and qualifications. You can view our full benefits guide on the official job posting by clicking here.

ADDITIONAL INFORMATION:

Interviews may be conducted prior to the closing date, but no offer of employment will be extended until after the position closes. Once an official offer is extended and accepted, the candidate will be required to complete the federal Employment Eligibility Verification Form I-9 and will be contingent on satisfactory background screening results. The candidate will also be required to present acceptable and original documents to prove identity and authorization to work in the United States without the need for employment-based visa sponsorship now or in the future. The University Athletic Association, Inc. is an at-will employer, a separate company from the University of Florida and not a state employer.

WE ARE PROUD TO BE A DRUG FREE TOBACCO FREE WORKPLACE.