Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Clinical Trial Planning Stakeholder Communications Recruitment Strategies Web Administration Cross-Functional Collaboration User Feedback Protocol Analysis Performance Analytics Process Improvement Matrix Management Web Administration Site Assessment Escalation Procedures Customer Engagement Strategy Service Level Management Clinical Research Coordination Tracking Systems (Geolocation) Total Quality Management Social Influences

Other Skills

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Communication
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Time Management
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Teamwork
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Solutions Focused
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Problem Solving

Roles & Responsibilities

Bachelor's degree in life sciences, healthcare, or related field, or equivalent clinical research experience.
Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.

Requirements:

Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.

ICON plc

Pharmaceuticals

About ICON plc

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.

Company type: XLarge

Industry: Pharmaceuticals

Founded: 2018

Company size: 10001

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Job description

Senior Site Activation Partner - Join us home-based in Australia or New Zealand

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Role: Senior Site Partner

Location: Home-based, New Zealand or Australia

We are currently seeking a Senior Site Partner to join our diverse and dynamic team. As a Senior Site Partner at ICON, you will act as a strategic liaison between ICON and key investigator sites, strengthening relationships and supporting excellent study performance. You will champion site needs internally while helping sites navigate ICON processes and studies across their portfolio.

What You Will Be Doing:

Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.

Your Profile:

Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.

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What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

Various annual leave entitlements
A range of health insurance offerings to suit you and your family’s needs.
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
Life assurance
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply