Key Facts

Remote From:

Canada , California (USA) , United States

Full time

English

Hard Skills

Damage Assessments Construction Estimating Disaster Response Process Validation Regulatory Compliance Loss Functions Software Estimation Online Communication Organizational Structure Forward Planning

Other Skills

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Microsoft Office
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Computer Literacy
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Decision Making
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Non-Verbal Communication
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Adaptability
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Customer Service
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Lifelong Learning
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Social Skills

Roles & Responsibilities

Advanced understanding of automotive repair processes, vehicle systems, and damage assessment.
Ability to accurately estimate repair costs and proficient use of estimating software platforms (CCC Estimating Platform).
Excellent oral and written communication skills, strong interpersonal skills, and customer service experience.
Strong judgment/decision-making abilities with the capacity to identify and resolve complex damage assessment and repair cost issues; commitment to continuous education; flexible for Catastrophe duty.

Requirements:

Analyze and evaluate vehicle damage to assist in writing estimates, review estimates, validate compliance, and determine repair costs.
Communicate with members, vehicle owners, body shops, and others regarding repair processes and costs.
Work within defined limits and authority to resolve claims using well-defined procedures.
Conduct repairs and total loss estimation of moderate to significant complexity.

AAA-Auto Club Enterprises

Insurance

About AAA-Auto Club Enterprises

AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. with more than 62 million members that has been serving motorists for more than a century. Auto Club Enterprises is a group of AAA clubs serving more than 17 million members in 21 states, employing more than 14,000 people directly and working with thousands of independent businesses that provide benefits and service to our members. Our more than 300 branches receive 8 million visits annually, 23 call centers take more than 24 million calls per year and AAA.com and the AAA Mobile app are used more than 54 million times per year. Club Locations: AAA Alabama (Alabama) AAA Northern New England (Maine, New Hampshire, Vermont) AAA East Central (Sections of Pennsylvania, Ohio, Kentucky, West Virginia and New York) AAA Tidewater (Southeastern Virginia) AAA Missouri (Missouri, Arkansas, Louisiana, and sections of Kansas, Illinois and Indiana) AAA Texas (Texas) AAA New Mexico (New Mexico) Automobile Club of Southern California (from Mono to San Diego Counties) AAA Hawaii Our Mission: Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. Our Values: RESPECT – Appreciate each other’s contributions. TEAMWORK – Excel through collaboration. RELEVANCE – Anticipate and adjust to evolving needs. CHARACTER – Do the right thing, honor our commitments. COMMITMENT – Relentlessly pursue excellence. We are committed to creating a workplace where all employees, regardless of background, or characteristics, are engaged, feel they belong and can grow and develop long careers with our organization. We are focusing on what we can do to help bring about meaningful change to advance diversity, inclusion and belonging in both our organization and our local communities

Company type: XLarge

Industry: Insurance

Founded: 2018

Company size: 10001

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Job description

Claims Service Representative - Auto Physical Damage - Field

Job Description

This position supports the Auto Physical Damage Operation by providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include analyzing and evaluating vehicle damage to assist in writing estimates, reviewing estimates, validating compliance and determining repair costs. Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs. Works within specific limits and authority to resolve claims with well-defined procedures. Work typically includes repairs and total loss estimation of moderate to significant complexity.

Qualifications:

Advanced understanding of automotive repair processes, vehicle systems and damage assessment.
Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms.
Knowledge of Microsoft Office suite, general computer software and advanced line of business
Technical software skills required. (CCC Estimating Platform)
Excellent organization and planning recognition skills required
Excellent oral and written communication skills required
Interpersonal skills required
Customer service experience required
Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost.
Commitment to continuous education
Must be flexible to assist on Catastrophe duty within the extended organization.

The starting pay range for this position is:

$35.94 - $47.87

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits:
• Health coverage for medical, dental, vision

• 401(K) saving plans with company match AND Pension

• Tuition assistance

• Floating holidays and PTO for community volunteer programs

• Paid parental leave

• Wellness programs

• Employee discounts (membership, insurance,

travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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