Customer Support Assistant – Door Hardware & Security Products | Remote (Latin America-based)

About Our Client

Our client specializes in door hardware and security products. They help customers in the US find specialized solutions for their unique needs. Their mission is to provide great customer service while offering high-quality products that meet their clients' specific requirements.

Is This You?

• You enjoy working directly with customers, helping them find the right solutions.
• You have good English reading and writing skills.
• You can work independently and manage your time well.
• You pay attention to details and are organized.
• You communicate clearly and can explain technical ideas in simple terms.
• You have a basic understanding of mechanical concepts.
• You can adapt as customer needs and priorities change.

Requirements

• Experience in customer support or sales assistance.
• Strong organizational skills.
• Excellent communication skills in English, both written and spoken, as you will be communicating with U.S.-based customers.
• Reliable desktop computer and good internet connection.
• Ability to work during Eastern Standard Time hours (Monday - Friday, 9 am-5 pm).
• Bonus if you have experience with an accounting software.

What You'll Do

• Manage Leads: You will handle all incoming inquiries, remove spam, and turn valid leads into support tickets using our client's system.
• Customer Communication: You will talk to customers to understand their needs and provide information to help them find the right products.
• Prepare Quotes and Invoices: You will assist in creating quotes and invoices, making sure they are correct and sent to customers on time.
• Track Orders: You will check order statuses, update customers, and work with fulfillment centers to ensure timely shipping.
• Support Team: You will help create training materials and assist new team members during their onboarding.

What You'll Get

• Competitive Salary: Based on your experience and the value you bring to the team. For context, similar roles typically offer between $650 and $1,000USD per month, with opportunities for increases based on performance and company growth.
• Paid Training: Receive training to help you succeed in your role.
• Opportunities for Growth: As the company grows, your role can expand, giving you chances to take on more responsibilities.
• Work Flexibility: This is a remote position, so you can work from anywhere in Latin America, following Eastern Standard Time business hours.
• Supportive Environment: Work with a team that values your contributions and supports your success.

Ready to Apply?

If this sounds like the right opportunity for you, we'd love to hear from you. 

Application Deadline: November 18, 2024