Principal IT Software Engineer

Key Responsibilities

• Lead the end-to-end architecture of RAG-based enterprise search solutions, integrating AEM or Liferay with tools like Glean, Vertex AI, or Elasticsearch.

• Design and deploy content delivery strategies within AEM/Liferay that support seamless document ingestion, indexing, and metadata enrichment for AI consumption.

• Design and deploy vector retrieval pipelines that integrate embeddings and LLMs with enterprise data connectors and CMS fragments.

• Fine-tune LLMs and retrieval strategies to improve search accuracy, contextual understanding, and response quality across web and mobile interfaces.

• Integrate semantic and generative search capabilities into enterprise portals, intranets, and customer-facing websites.

• Partner with Product, Data, and Knowledge Management teams to design search relevance metrics and high-fidelity user experience (UX) flows.

• Implement secure access controls, PII masking, and compliance mechanisms to ensure AI-powered search honors CMS-level permissions.

• Stay current with emerging GenAI, vector database technologies, and CMS headless capabilities to continuously evolve platform architectures.

• Lead and mentor engineering teams in Full Stack development, LLM integration, and hybrid search architectures.

Required Skills & Experience

• 12+ years of experience in Software Engineering, with a significant focus on Full Stack Architecture and Enterprise Content Management.

• CMS Expertise: Proven track record in solutioning and implementing AEM (v6.5+ or AEM as a Cloud Service) or Liferay DXP.

• Deep understanding of RAG architectures, embeddings, vector search, and semantic retrieval.

• Hands-on experience with Java (for AEM/Liferay backend), JavaScript/TypeScript (React, Angular, or Vue), and Python (for AI/ML services).

• Practical experience with Glean, Vertex AI Search, or Elasticsearch / OpenSearch.

• Strong background in LLMs (Gemini, OpenAI, Anthropic), prompt engineering, and context window management.

• Integration: Experience connecting enterprise data sources (Confluence, SharePoint, Wolken, Oracle, etc.) with CMS-driven portals.

• Typically requires a University Degree or equivalent experience and minimum 12 years of prior relevant experience; or Master’s degree with 8 years; or PhD with 5 years.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.