ServiceNow Business Process Consultant

✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose: TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally! 🚀

Get ready and join this adventure! 

What will you find in this career opportunity?

•  Technical and personal challenges to keep you growing and engaged.

• A connected team, focused on your physical and mental wellbeing.

• A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.

• KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time! 🧠

• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.

What are we looking for?

A ServiceNow Business Process Consultant passionate about excellence, with 3+ years of experience on the platform and solid knowledge in business process design, configurations, and implementations. The ideal profile combines an analytical mindset to translate complex needs into functional solutions with the ability to act as a strategic bridge between stakeholders and development teams within an Agile framework.

This is your chance to make a real impact on the operational efficiency of large organizations. You will join an environment that values continuous growth and will allow you to act as a trusted advisor, leading the evolution of the ServiceNow platform to its full potential.

Responsibilities

• Collaborate with business stakeholders to gather and document detailed business requirements.

• Translate business needs into functional and technical requirements following ServiceNow best practices.

• Lead workshops and client meetings to drive process improvement and consensus on the platform roadmap.

• Coordinate with development teams to create accurate user stories that ensure the fulfillment of objectives.

• Execute activities within the Agile framework, actively participating in sprint planning, reviews, demos, and retrospectives.

• Facilitate User Acceptance Testing (UAT) and develop the necessary training documentation for end-users.

• Act as a trusted advisor, fostering strong relationships between our clients' technical and business teams.

• Provide strategic feedback for the continuous improvement of delivery outcomes through our Center of Excellence.

Requirements

Education: Bachelor’s degree in a related field (Systems Engineering, Business Administration, or related fields) or equivalent work experience.
Experience: 2 to 3 years of experience working directly with the ServiceNow platform, including process design, configuration, and active participation in implementation cycles.

Technical Skills

• Active ServiceNow Certified System Administrator (CSA) certification (Required).

• Agile Methodologies (Agile SAFe or similar certifications preferred).

• ITIL Framework (ITIL Foundations certification preferred).

• Proficiency in documentation and presentation tools (Microsoft Word, PowerPoint, Excel).

• ServiceNow platform configuration and process design.

• Management of user stories and technical workflows.

We’d love to hear from you – apply now!

Working conditions

• Location: Colombia

• Contract type: Permanent contract – we’re looking for long-term relationships and want you to grow with us.

• Professional growth: At Sofka, you’ll access a comprehensive learning ecosystem with resources to close skill gaps and develop your abilities. You decide how you want to grow!

Why join Sofka?

• Be part of a supportive community with a shared purpose and strong values.

• Access continuous training, mentorship, and wellness programmes.

• Advance your career with meaningful experiences and a flexible work model.

Ready for your next professional chapter? Apply now and let’s transform lives together!