Health Information Systems Manager

Helping our community’s most vulnerable with solutions that permanently improve lives

JOB SUMMARY: The Health Information Systems Manager is responsible for designing, implementing, and maintaining support systems that enable data-driven decision-making across the off-the-shelf applications. This role involves analyzing business requirements, developing reporting solutions, and ensuring the accuracy and integrity of data used for strategic and operational decisions. In addition, this position oversees system administration tasks, including user access management, performance monitoring, and troubleshooting, while ensuring compliance with security policies and regulatory standards. The position has a critical role in safeguarding sensitive data, enforcing security protocols, and supporting audits to maintain system integrity and compliance.

ESSENTIAL DUTIES:

• Serve as the functional owner of the Credible EHR and other systems as needed to support organizational functionality.
• Configure, maintain, and optimize system functionality to support programmatic workflows.
• Manage system security, user access, roles, data retention, and permissions in accordance with privacy and compliance requirements.
• Coordinate system upgrades, patches, testing, and go‑live activities.
• Determine data and reporting compliance objectives including rules, standards and regulations that apply, including, but not limited to: Health Insurance Portability and Accountability Act “HIPAA”, Health Information Technology for Economic and Clinical Health “HITECH”, internal policies, and accreditation standards.
• Acts as the central liaison between the agency and all parties involved with the software, ensuring effective communication and issue resolution.
• Ability to pass multiple Credible EHR system certification classes including system administration and business intelligence (BI) reporting.

• Design and maintain clinical documentation and system configuration to ensure alignment with quality standards and reporting requirements. 
• Utilize available system functionality to ensure efficiency and accuracy in data and workflows including forms building, data exporting, Structured Query Language (SQL) writing, general report building, dashboard functionality and Application Programming Interface (API) data design and implementation.        Utilize business intelligence (BI) functions within the reporting system and contributes to PowerBI functionality as needed.
• Create custom queries and reports based upon stakeholder input and/or request. Offer built-in reporting tools that allow end users to generate and customize standard reports based on stakeholder input and/or request, when possible, while also providing advanced functionality to build and modify queries (e.g., SQL) and leverage data modeling techniques to create highly tailored reports and gather detailed reporting information.
• Collaborate with staff members to ensure data is accurate, efficient, complete, and usable. Shadow program staff as necessary to learn appropriate workflow knowledge and contractual obligations of reporting.
• Monitor and audit operational workflows and data quality.  Design and perform validation testing to verify deliverables adhere to the defined requirements and meet customer expectations.  Implement corrective actions as needed.
• Maintain and support legacy systems within the environment, ensuring continuity and stability while transitioning to modern platforms.

• Lead and manage EHR‑related projects, including implementations, optimizations, and regulatory initiatives.
• Develop project plans, timelines, and deliverables.
• Track risks, issues, and outcomes to ensure successful project delivery.
• Develop and deliver training related to EHR workflows, documentation, and system changes.
• Provide advanced support and escalation for system issues.
• Create and maintain system documentation, workflows, and user guides.
• Facilitate programmatic move from existing legacy systems to Credible EHR as directed by leadership.  Coordinate internal and external stakeholder teams.  

• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services for our staff and clients.
• Perform other duties as assigned.

JOB REQUIREMENTS: