Senior Sales Engineer

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

As a Senior Sales Engineer / Solution Consultant, you are the key technical partner to the Enterprise Account Executives, driving the technical close of our largest deals. You will combine deep product expertise in AI and telephony with persuasive business acumen to articulate the value of Synthflow's AI phone agents. Your primary mission is to technically qualify opportunities, lead the solution design, and prove the platform's transformative capabilities through compelling demonstrations and tailored Proof-of-Concepts (POCs). You are the trusted advisor who ensures prospects believe not only in the technology but also in the solution architecture required for their success.

Your Responsibilities:

• Pre-Sales Discovery: Actively partner with the Sales team, leading technical discovery meetings to deeply understand the customer's contact center, CRM, and telephony environments and key business challenges.

• Technical Value Presentation: Design and deliver highly compelling, customized product demonstrations and workshops that map our platform features directly to the prospect's needs and ROI objectives.

• Solution Design & POCs: Design end-to-end technical architectures, generate high-quality technical documentation for proposals (RFPs/RFIs), and own the execution and success of all technical Proof-of-Concepts (POCs).

• Expert Consulting: Serve as the technical expert during the sales cycle, addressing integration, security, and infrastructure questions from technical and non-technical stakeholders (up to the C-suite).

• Product Feedback: Capture structured feedback from prospects and competitive intelligence, translating it into actionable insights for the Product and Engineering teams to influence the roadmap.

• Enablement: Contribute to the creation of sales enablement materials, technical white papers, and best practice guides to help scale the pre-sales function.

Who You Are:

• Spanish fluency is mandatory for this role

• Experience: 5+ years of progressive experience in a technical pre-sales role (Sales Engineering, Solution Consulting) within the B2B Enterprise SaaS space.

• Technical Depth: Hands-on experience architecting solutions involving APIs, complex system integrations (CRMs, Contact Center platforms), and workflow automation tools.

• Domain Focus: Strong familiarity with telephony systems (SIP, VoIP, Twilio/Genesys/Avaya/etc.), contact center operations, and a deep understanding of AI/ML concepts and prompt engineering.

• Business Acumen: Highly skilled at translating complex technical capabilities into clear, quantifiable business benefits and managing technical components of large, multi-threaded deals.

• Communication: Exceptional presentation and written communication skills; comfortable leading discussions with senior technical architects and C-level business leaders.
  

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.