Key Facts

Remote From:

Full time

2 - 35K yearly

English, French

Hard Skills

Call Center Experience Case Competition Service Level Management Business Communication Health And Wellness Coaching Customer Complaint Resolution Competency Assessment Cross-Functional Collaboration Service Level Management Online Communication +1 more

Other Skills

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Composure
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Non-Verbal Communication
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Creative Thinking
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Multitasking
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Prioritization
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Empathy
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Problem Solving

Roles & Responsibilities

Fully bilingual (French and English)
Strong written and verbal communication skills; ability to clearly articulate issues
Experience conducting outbound calls within a call center environment and ability to multi-task in a fast-paced environment
Proficiency in MS Office Suite

Requirements:

Manage a group of health professionals within the same area and assign orders to health professionals based on availability and credentials
Follow up with health professionals on late files and provide support, coaching, and answers to questions
Receive and process calls and emails from external and internal customers; ensure effective and courteous communication and conduct professional written correspondence
Liaise with all departments to resolve inquiries and document incoming inquiries; identify and document problems and complaints; maintain service level standards for response and resolution of calls and emails

Dynacare

About Dynacare

Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day. Our commitment to excellence is exemplified through our specialized sub-brands, each dedicated to providing outstanding health services: • Dynacare Plus: Through a secure online portal, we empower individuals to take control of their personal health, granting access to customized health information, test results, explanations, and personal health trends. • Dynacare Insurance Solutions: Meeting the evolving needs of the insurance industry, we offer risk assessment services, including lab testing, paramedical exams, tele-interviews, and wellness services for life insurance companies and advisors. • Dynacare Workplace: As a leading provider of workplace programs, we enhance workforce health and safety by promoting wellness, disease prevention, and conducting occupational health testing to ensure employee fitness for the job. • Dynacare Next: Shaping the future of diagnostics, we offer advanced services such as specialized genetic testing and pharmacogenomics. Join Dynacare today, and together we will shape the future of health and wellness in Canada. #JoinDynacare #HealthSolutions #InspireGrowThrive #DynamicCareers

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

Position at Dynacare

Are YOU our next Case Coordinator?
The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare’s established service standards and other related SOPs.

Status: Full-time 12-month Contract (37.5 hours per week)

Number of roles available -2

Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services
Work Style: 100 % Remote

Start Date: As soon as possible

Bilingualism is an asset

Internal Posting Closure: Tuesday, January 13^th, 2026, at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access to a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

Manage a group of health professionals within the same area
Assigning orders to Health Professionals based on availability and credentials
Follow up with Health Professionals on late files
Support, coach and answer questions from Health Professionals
Receives and processes calls and emails from external and internal customers
Ensure effective and courteous communication with all internal and external clients
Conducts written correspondence in a professional, polite and courteous manner
Identifies and document incoming inquiries from external and internal customers
Liaise with all departments to assist in effective resolution of inquiries
Solve and document incoming problems and complaints
Maintains service level standards for response and resolution of calls and emails

What YOU bring to the role:

Fully Bilingual (French & English)

You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You organize and complete projects accurately, on time and in a team environment
Strong experience conducting OUTBOUND calls within a Call Center environment
You are an innovative thinker with attention to detail
Proficiency in MS Office Suite

Pay Range: $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.

At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.

Education

Secondary school graduate plus 1 - 2 years or previous related experience required
College diploma or university degree in technical discipline an asset

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

 In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.