Strong written and verbal communication skills; ability to clearly articulate issues
Experience conducting outbound calls within a call center environment and ability to multi-task in a fast-paced environment
Proficiency in MS Office Suite
Requirements:
Manage a group of health professionals within the same area and assign orders to health professionals based on availability and credentials
Follow up with health professionals on late files and provide support, coaching, and answers to questions
Receive and process calls and emails from external and internal customers; ensure effective and courteous communication and conduct professional written correspondence
Liaise with all departments to resolve inquiries and document incoming inquiries; identify and document problems and complaints; maintain service level standards for response and resolution of calls and emails
Job description
Description
Position at Dynacare
Are YOU our next Case Coordinator? The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare’s established service standards and other related SOPs.
Status: Full-time 12-month Contract (37.5 hours per week)
Number of roles available -2
Vacancy Type: Existing Shift:Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones Discipline: Insurance Services Work Style: 100 % Remote
Start Date: As soon as possible
Bilingualism is an asset
Internal Posting Closure: Tuesday, January 13th, 2026, at 5 PM EST
Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities
Access to a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
Manage a group of health professionals within the same area
Assigning orders to Health Professionals based on availability and credentials
Follow up with Health Professionals on late files
Support, coach and answer questions from Health Professionals
Receives and processes calls and emails from external and internal customers
Ensure effective and courteous communication with all internal and external clients
Conducts written correspondence in a professional, polite and courteous manner
Identifies and document incoming inquiries from external and internal customers
Liaise with all departments to assist in effective resolution of inquiries
Solve and document incoming problems and complaints
Maintains service level standards for response and resolution of calls and emails
What YOU bring to the role:
Fully Bilingual (French & English)
You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
You organize and complete projects accurately, on time and in a team environment
Strong experience conducting OUTBOUND calls within a Call Center environment
You are an innovative thinker with attention to detail
Proficiency in MS Office Suite
Pay Range: $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.
At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.
Education
Secondary school graduate plus 1 - 2 years or previous related experience required
College diploma or university degree in technical discipline an asset
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.
