Salesforce Slack Subject Matter Expert (SME)

Role: Salesforce Slack Subject Matter Expert (SME)
Position Type: Full-Time Contract (40hrs/week)
Contract Duration: 6 months+ (With a Possibility-of-Extension)
Work Schedule: 8 hours/day (Mon-Fri)
Location: 100% Remote (Candidates can work from anywhere in India)

We are seeking a Salesforce Slack Subject Matter Expert (SME) to lead the design, configuration, and adoption of Salesforce‐native Slack capabilities. This role focuses on enabling Slack‐First ways of working by connecting Salesforce data, records, and workflows directly into Slack using Salesforce‐supported integrations.

The ideal candidate has hands‐on experience implementing Salesforce Slack solutions as a core collaboration layer—not standalone Slack administration.

Key Responsibilities

• Serve as the Salesforce Slack SME, owning strategy, configuration, and best practices for Slack‐First CRM collaboration.
• Configure and manage Salesforce‐native Slack integrations, including:
  • Salesforce Channels
  • Sales Cloud for Slack and/or Service Cloud for Slack
  • Salesforce Slack apps and supported CRM notifications
• Enable teams to collaborate around Salesforce records in Slack, ensuring CRM context (accounts, opportunities, cases) is available where work happens.
• Partner with Salesforce Admins, Product Owners, and business stakeholders to translate CRM workflows into Slack‐First experiences.
• Implement Salesforce‐driven notifications and alerts in Slack (e.g., record changes, pipeline movement, case updates).
• Establish governance for Salesforce data visibility in Slack, including permissions, access controls, and usage standards.
• Support rollout, training, and adoption of Salesforce Slack capabilities across sales, service, and cross‐functional teams.
• Create documentation, enablement guides, and operational playbooks for Salesforce Slack usage.

Required Qualifications (Must‐Haves)

• 3+ years of Salesforce platform experience (Admin, Consultant, BA, or similar).
• Direct, hands‐on experience implementing Salesforce Slack functionality, not just general Slack administration.
• Proven experience with Salesforce Slack integrations as a primary focus (at least 1–2 projects), such as:
  • Salesforce Channels
  • Sales Cloud for Slack
  • Service Cloud for Slack
  • Salesforce record notifications and collaboration in Slack
• Strong understanding of Salesforce security, object access, and record visibility as it relates to Slack exposure.
• Ability to translate Salesforce business processes into Slack‐First collaboration patterns.