1-2 years’ experience in a customer service environment and/or call center
1-year work experience in a CRO is an asset
Demonstrated proficiency in English, with excellent oral and written communication skills
Requirements:
Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials, including reviewing screening criteria, providing study overview, responding to questions, and capturing medical history.
Schedule onsite screenings, assign volunteers to studies based on medical screening results, and complete required paperwork.
Maintain and update electronic volunteer files in the Bio Pharma Services Inc. database with daily data entry and track recruitment metrics such as fill ratio, advertisement responses, and volunteer no-show rates.
Prepare recruitment documents and processes (recruitment packages, screening lists, referrals and referral payments, master lists for check-ins) and support QA/compliance activities and training as needed
Job description
Position Summary:
Perform telephone interview and day-to-day activities of Recruiting department.
Duties and Responsibilities:
Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
Reviewing screening criteria,
Providing an overview of the study,
Responding to volunteer preliminary questions,
Capturing brief medical and medication history of volunteers
Completion of required paperwork
Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
Daily data entry, maintenance and updating of electronic volunteer files into Bio Pharma Services Inc. subject database for telephone recruitment
Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
Create documents as required by recruitment and screening processes including, but not limited to:
Create Recruitment packages
Prepare lists for screening
Process referrals and referral payments
Master lists for Check-ins
Participate in training of new hires if experience allows
Involvement in departmental meetings
Cooperate with and support the Quality Assurance (QA) group during audit activities
Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
Other duties as may be required & as training and experience allow
Remote position
Qualifications:
Undergraduate degree in sciences or equivalent
1 - 2 years’ experience in a customer service environment and/or call center
1-year work experience in a CRO an asset
Previous sales experience preferred
Strong organizing and planning skills to work independently with efficiency and accuracy
Excellent interpersonal and public relation skills
Demonstrated proficiency in English, with excellent oral and written communications skills
Decisive, good decision-making skills, able to escalate response to situations when relevant
