Community Manager

The Role 

We are seeking a passionate and empathetic Community Manager to become the heart of our growing online community for Malaysia. This is a vital role for someone who is dedicated to building a safe, supportive, and thriving digital space where they can connect, share, and learn. 

You will be the guardian and champion of our primary Facebook Group, responsible for fostering engagement and ensuring a positive member experience. While your main focus will be on the community hub, you will also provide essential support to the wider social media team, contributing to content, reporting, and administration across all social channels. 

Key Responsibilities 

• Facebook Group Management: 

• • Own the day-to-day moderation and health of the Facebook Group. 

• • Diligently review and approve new membership requests, capturing and analyzing key data from entry questions to understand our audience better. 

• • Actively engage with member posts and comments daily to spark conversations, provide support, and keep the community vibrant and active. 

• • Monitor all member-generated content to ensure it adheres to community guidelines, maintaining a safe and respectful environment for all. 
    
    

• Community Insights & Reporting: 

• • Analyze member posts and discussions to identify key themes, user pain points, and emerging content opportunities. 

• • Compile and present regular reports on Facebook Group health and performance, including metrics like membership growth, engagement rates, and key discussion topics. 

• • Assist in generating performance reports for all other social media channels. 
    
    

• Content & Social Media Support: 

• • Collaborate with the social media team to contribute fresh content ideas directly inspired by community conversations and trends. 

• • Assist with publishing and scheduling content across various social media channels, including the main Facebook Page. 

• • Handle various administrative tasks to support the wider social media team and ensure smooth campaign operations. 
    
    

Required Skills & Qualifications 

• 2-3+ years of experience in community management or social media, with a strong, demonstrated focus on managing and growing active Facebook Groups. 

• A genuine interest and understanding of the Food space is essential. You must be able to connect with the audience authentically. 

• Exceptional empathy and interpersonal skills, with a natural ability to engage and build trust with a diverse community of parents. 

• Excellent written communication skills in both English and local language. 

• Highly organized and detail-oriented, capable of managing multiple tasks from real-time moderation to detailed reporting. 

• Proactive and self-motivated, with a natural instinct for starting and nurturing conversations online. 
  
  

Why Join Us? 

• Make a Real Impact: Play a pivotal role in building a supportive and valuable resource that makes a positive difference in the lives of thousands of Malaysian Community. 

• Be the Heart of the Community: Your work will directly shape the culture, growth, and success of our most important digital asset. 

• Grow Your Skills: Develop deep expertise in community management, a highly sought-after and rewarding specialty in the digital marketing landscape. 
• Collaborative & Supportive Team: Join a dynamic team that values creativity, empathy, and teamwork, and where your contributions are highly valued.