Key Facts

Remote From:

United States

Full time

English

Hard Skills

Other Skills

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Relationship Management
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Consulting
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Non-Verbal Communication
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Adaptability
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Teamwork
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Analytical Thinking
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Relationship Building
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Problem Solving

Roles & Responsibilities

3+ years of technical cybersecurity experience in customer-facing roles
Proven track record driving customer value, adoption, and engagement
Ability to navigate complex customer environments and communicate effectively across personas
Bachelor's Degree or equivalent experience; comfortable working independently and remotely

Requirements:

Design and lead strategic, multi-phase partner success plans aligned to partner objectives, security posture, and operating model; define measurable KPIs and translate product usage into business outcomes for partner leadership
Provide proactive technical guidance and enablement; anticipate constraints, flag risks, and deliver practical recommendations based on best practices
Build and maintain multi-threaded relationships with technical leads, operational managers, and executive stakeholders; deliver executive-ready presentations for QBRs and roadmap discussions
Identify retention risks through structured risk assessments and collaborate cross-functionally with GTM, Product, Engineering, and Support to mitigate risks and accelerate solutions

Blackpoint Cyber

Cybersecurity

About Blackpoint Cyber

Blackpoint Cyber is a technology-focused cybersecurity company headquartered in Maryland, USA. The company was established by former US Department of Defense and Intelligence security experts and leverages its real-world cyber experience and knowledge of malicious tradecraft to help MSPs safeguard their infrastructure and operations. Offering the only world-class, nation state-grade cybersecurity ecosystem, Blackpoint serves the MSP community using its own proprietary security operations and incident response platform, SNAP-Defense, which is available as a product or as a True Managed Detection and Response (MDR) service. Blackpoint not only detects breaches earlier than any other solution on the market, but its dedicated MDR security analysts work 24/7 to combine network visualization, insider threat monitoring, anti-malware, traffic analysis, and endpoint security in one rapidly deployed service to monitor and detain threats before it's too late. In addition to its MDR services, Blackpoint is launching LogIC, its new logging with integrated compliance service to help MSPs and their clients satisfy cyber compliance requirements, including assessments and audits. With simple push-button setup, LogIC’s hyper-efficient logging architecture and self-service web application allows you to generate compliance reports and manage all aspects of event and log collection. Streamline how you prepare for audits and know exactly where you are already covered without compromising your security posture. Blackpoint Cyber continues to work hard to deliver an end-to-end, effective cybersecurity ecosystem to the MSP community. The mission? Provide absolute, unified detection and response services for MSPs of all sizes to combat a constantly changing threat landscape. We’re winning the unfair fight. Are you? Learn more at www.blackpointcyber.com.

Company type: Scaleup

Industry: Cybersecurity

Founded: 2018

Company size: 51 - 200

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Job description

Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. Founded by former National Security Agency (NSA) cyber operations experts who applied their learnings to bring national security-grade technology solutions to commercial customers around the world, Blackpoint Cyber is in hyper-growth mode, fueled by a recent $190m series C round.

About the Role:

We are a fast-growing cybersecurity company serving MSPs, Systems Integrators (SIs), Value-Added Resellers (VARs), and enterprise clients. As we expand our world-class Client Success organization, we are looking for a Client Success Architect who is adaptable, security-minded, deeply customer-focused, and highly technical.

This individual contributor role is responsible for driving partner adoption, technical enablement, and onboarding success. You will work under the guidance of the VP of Customer Growth, managing a focused portfolio of partners. The role blends customer success, technical consulting, and data-driven account management to ensure partners achieve measurable value through effective deployment, adoption, and ongoing engagement with the Blackpoint product suite.

Key Responsibilities

As a Client Success Architect, you will act as a strategic advisor to partners, designing and leading success plans that align Blackpoint's capabilities with partners' business objectives, security maturity, and growth strategy. You will translate technical adoption into measurable business outcomes, proactively manage retention risk, and engage stakeholders from technical operators through executive leadership.

What You'll Do

Partner Onboarding & Adoption

Design and lead strategic, multi-phase success plans aligned to partner business objectives, security posture, and operating model.
Define measurable KPIs tied to value realization (e.g., deployment milestones, coverage expansion, incident reduction, operational efficiency).
Translate product usage and telemetry into business outcomes understood by partner leadership (risk reduction, efficiency gains, cost offsets).

Technical Guidance & Enablement

Anticipate partner constraints (scalability, compatibility, performance, compliance) and flag risks proactively.
Provide tactical recommendations grounded in documented best practices and validated product behavior.

Relationship Management

Build and maintain multi-threaded relationships, including technical leads, operational managers, and executive stakeholders.
Deliver executive-ready presentations for QBRs, roadmap discussions, and strategic reviews.

Risk Identification & Mitigation

Conduct structured risk assessments across assigned partners to identify systemic or long-term retention risks.
Develop tailored mitigation strategies that incorporate technical architecture, business context, and stakeholder dynamics.
Engage partner executives early with evidence-based risk narratives, remediation paths, and forward-looking recommendations.

Cross-Functional Collaboration

Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions.
Share feedback and insights to improve the Blackpoint product and partner experience.

Continuous Improvement

Identify workflow gaps and propose enhancements.
Contribute to scalable processes, materials, and best practices for the Client Success organization.

What You’ll Bring

Strong technical proficiency in cybersecurity environments with experience in customer-facing technical roles (3+ years)
Proven track record driving customer value, adoption, and engagement.
Ability to navigate complex customer environments and communicate effectively across personas.
Experience in cybersecurity or adjacent technical domains preferred.
Excellent written and verbal communication skills.
Bachelor’s Degree or equivalent experience.
Comfortable working independently and remotely.

Blackpoint Cyber welcomes and encourages applications from qualified individuals of all races, colors, religions, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status. We are committed to equality of opportunity in all aspects of employment. For eligible employees in the US, Blackpoint offers competitive Health, Vision, Dental, and Life Insurance plans, a robust 401k plan, Discretionary Time Off, and other minor perks.

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