Technical Estimator / Customer Service

Overview:

 

Eagle Metalcraft located in Syracuse, NY is seeking a detail-oriented and versatile individual to join our team as a Technical Estimator/ Customer Service. This dual-role position will play a critical part in ensuring accurate job cost estimation for customer quotes while also providing administrative and customer-facing support in the front office. The ideal candidate will possess both analytical and interpersonal skills, capable of balancing technical estimating tasks with front-line communication and coordination duties..

Responsibilities:

Estimating (50%)

• Review RFQs (Requests for Quotes), technical drawings, and specifications to develop accurate and competitive cost estimates.
• Calculate material, labor, tooling, and subcontracting costs for jobs in a timely manner.
• Collaborate with production, engineering, and purchasing teams to validate job feasibility and pricing strategies.
• Prepare formal quote documents and proposals for customers.
• Track, update, and maintain historical quoting data and project cost records.
• Monitor market trends in raw materials and labor to maintain up-to-date pricing strategies.

Front Office Support (50%)

• Greet and assist walk-in customers, vendors, and visitors; maintain a professional and welcoming front office environment.
• Answer phone calls and respond to general inquiries or route them to the appropriate departments.
• Handle mail distribution, filing, supply ordering, and basic clerical duties.
• Support the sales and production teams with administrative tasks such as data entry, document prep, and scheduling.
• Assist with maintaining customer and vendor databases, including contact details and quote/job status.
• Help coordinate company meetings, facility tours, and customer visits.

Remote Position: false Min Compensation : USD $18.00/Hr. Max Compensation : USD $25.00/Hr. Qualifications:

• Experience with Paperless Parts a Plus
• High school diploma or equivalent required; associate’s or technical degree preferred.
• 2+ years of experience in estimating, office administration, or a related role—preferably in manufacturing, construction, or technical services.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with ERP or quoting software is a plus.
• Ability to read and interpret blueprints and technical drawings is a strong advantage.
• Excellent communication skills—both written and verbal.
• Strong organizational skills with the ability to manage multiple priorities.
• Professional demeanor and customer-service mindset.

Working Conditions

• Full-time position; standard business hours with occasional overtime based on deadlines.
• On-site, office-based environment with regular interaction across departments.

Company Website:

www.eaglemetalcraft.com

Company Profile:

Founded in 1953 as the Eagle Manufacturing Company, we began primarily as a welding shop. Equipment at that time consisted of a drill press, lathe and welding machine, and soon with the growth of the electronics industry, grew to include precision sheet metal fabrications with a specialization in aluminum fabrication and welding. This soon became the core of our business.

 

Anticipating our customers’ future requirements, Eagle Metalcraft expanded to include professional in-house painting, finishing and powder coating. Over the years, we’ve added state-of-the-art capital equipment to improve quality and productivity. Laser Cutting, CNC Machining and Turning centers provide customers “one-stop shopping”, and job-shop specific software enable better control and analysis of job costs and flow through.

 

With a focus on “old world craftsmanship,” Eagle Metalcraft has earned a reputation as a Premiere Sheet Metal Fabricator, CNC Machining and Turning company with unequaled quality and delivery. Whether you are in the Northeast or anywhere in the United States, we look forward to teaming with you to produce the highest quality precision metal products.