Senior Payroll Concierge

About Ascend

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit www.ascendtogether.com.

About White Glove Payroll

At White Glove Payroll, we’re a team driven by curiosity, ambition, and a genuine desire to make a difference. We bring together diverse talents to deliver meaningful results—and we’re always learning and evolving along the way. Every day, we strive to align with our clients and help them reach their goals. We’re committed to empowering our team to shape their own professional journeys while nurturing their personal growth —because we believe that who you are outside of work is just as important as who you are at work. We’re not your average accounting firm, and we take great pride in that. We're deeply invested in making a meaningful impact on our community—and we have a lot of fun while doing it

Key Responsibilities

• Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy, timeliness, and personalized service
• Serve as the primary relationship advisor for client payroll needs
• Provide proactive communication and guidance on payroll best practices and compliance matters
• Review and audit payroll data, including earnings, deductions, taxes, and benefits
• Ensure compliance with federal, state, and local payroll regulations and reporting requirements
• Investigate and resolve complex payroll issues with urgency and professionalism 
• Maintain detailed and organized payroll records and client documentation
• Support quarter-end and year-end activities, including tax filings and W-2 processing
• Identify and implement process improvements to enhance efficiency and the White Glove client experience 
• Elevate and support team members, sharing knowledge and best practices
• Stay current on payroll legislation, technology updates, and industry trends

Qualifications

Experience

• 5+ years of progressive, hands-on payroll experience, including multi-state payroll
• Strong working knowledge of payroll tax regulations and compliance
• Experience with payroll and HRIS systems (experience with client-facing payroll platforms preferred)

Skills and Competencies

• Commitment to delivering a White Glove, client-first service experience
• Exceptional attention to detail and organizational skills
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple clients and ensure deadlines are met
• High level of discretion and confidentiality
• Collaborative mindset with leadership and mentoring strengths

Work Environment

• Fully remote work environment with a focus on independent, screen-based work
• Structured workflow with predictable payroll cycles and deadlines
• Emphasis on organization, time management, and clear virtual communication
• Commitment to maintaining a professional home office setup and secure handling of confidential information
• Dedication to continuous improvement and professional growth 

At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs.