Key Facts

Remote From:

Full time

English

Hard Skills

3D Modeling Product Data Management Conventional PCI Power Electronics Engineering Documentation Thermal Analysis Simulation Software Solution Architecture Help Desk Support Laboratory Testing IEC 61508 Standard Telecare Industry Trend Analysis Experience Design Product Knowledge Online Communication Presentation Training

Other Skills

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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Office
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Non-Verbal Communication
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Collaboration
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Customer Service
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Organizational Skills
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Relationship Building

Roles & Responsibilities

Bachelor's degree in Mechanical Engineering or related technical field.
2-5 years of technical support experience in the connector/interconnect industry (design wins preferred) with familiarity in interconnect systems, controllers, ESS/EV charging, or battery/module systems.
Proficient in Creo for 3D modeling and Windchill for product data management, and skilled in Microsoft Office (Excel, PowerPoint, etc.).
Strong verbal and written communication skills with the ability to explain technical concepts to global teams and build strong customer relationships.

Requirements:

Customer Solutions: Analyze needs and propose power solutions (existing products, modifications, or new concepts); create models/presentations to showcase solutions.
Technical Support: Generate engineering documents (drawings, specs, test results) and collaborate with thermal/simulation teams and lab testing.
Product Market Expertise: Advise customers on emerging trends and competitive differentiation; build trusted relationships with key clients' engineering teams; lead Voice of Customer (VOC) activities for new products.
Travel: 30% travel required.

MDA Edge

About MDA Edge

Our objective is to establish an exceptional ecosystem by connecting individuals, technology, and prospects through the application of human intelligence.MDA Edge is a process-oriented company and our expertise lies in providing comprehensive Workforce Solutions, specifically focusing on Contingent Staffing, Bulk/Project Staffing, RPO/KPO/BPO, and Direct Hire services. We cater to a wide range of industries, including Infrastructure Consulting, Engineering Consulting, IT Consulting, Healthcare, Life Sciences, Pharmaceutical Consulting, Consumer Goods, Education, Transportation & Logistics, Media & Entertainment, Telecom, BFSI, Manufacturing, Utilities & Energies, and Corporate Recruitment. Moreover, we have developed a dedicated focus on Government Consulting.Our company prides itself on a meticulous approach, ensuring that we meet your specific needs. We have established a robust network of highly skilled professionals who are readily available to fulfill your requirements. With a strong commitment to excellence, we consistently deliver exceptional results for clients in India, Denmark, France, Germany, Ireland, Japan, Spain, Thailand, the USA, Canada and Mexico, with ongoing expansion efforts to serve more new regions in the near future.We consistently uphold the highest standards of quality by providing resources, time, and materials to design, implement, and support efficient operations for organizations. Our track record of measurable accomplishments demonstrates our commitment to cultivating a balanced work and societal ecosystem.Our continuous growth, successful customer engagements, and strong customer retention exemplify our achievements. Furthermore, our passion lies in streamlining complex business processes through the application of suitable technology, which has been integral to our success.We extend an invitation to join our dynamic workplace, offering rapid growth opportunities, excellent employee benefits, and a positive work-life balance.

Company type: Scaleup

Founded: 2018

Company size: 201 - 500

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Job description

Requirements:

Education: Bachelor's degree in Mechanical Engineering or related technical field.
Experience:
- 2-5 years of technical support experience in the connector/interconnect industry (design wins preferred).
- Familiarity with interconnect systems, controllers, ESS/EV charging, or battery/module systems.
- Basic knowledge of industry standards (e.g., UL, EIA, IEC, Telcordia) is a plus.
Technical Skills:
- Proficient in 3D modeling (Creo) and Product Data Management (Windchill).
- Skilled in Microsoft Office (Excel, PowerPoint, etc.).

Skills:

Strong verbal/written communication (able to explain technical concepts to global teams).
Excellent customer service and relationship-building.
Organized with sharp presentation skills.

Responsibilities:

Customer Solutions:
- Analyze needs and propose power solutions (existing products, modifications, or new concepts).
- Create models/presentations to showcase solutions.
Technical Support:
- Generate engineering documents ( drawings, specs, test results).
- Collaborate with thermal/simulation teams and lab testing.
Product & Market Expertise:
- Advise customers on emerging trends and competitive differentiation.
- Build trusted relationships with key clients' engineering teams.
- Lead Voice of Customer (VOC) activities for new products.
Travel: 30% required.