Overview:
Rexera is a US-based startup building AI Agents to automate Real Estate operations. Currently, we support 1% of all residential real estate transactions in the country, and we continue to grow! We are doing something really cool, and if you are hard-working, like to learn, like to do, and like to grow - this will be an amazing opportunity for you.
The Role
As a Customer Success Specialist (CSM), your role is to ensure clients take the maximum value out of Rexera’s services, advocate on their behalf internally, and help us improve current products.
Responsibilities:
- Develop and maintain strong relationships with a portfolio of assigned clients.
- Understand client needs and objectives; ensure that Rexera’s solutions align effectively.
- Onboard new clients, providing training and resources to ensure their success.
- Regularly evaluate customer health metrics, strategize on customer lifecycle processes.
- Address client concerns, coordinating with internal teams to resolve issues promptly.
- Identify upselling and cross-selling opportunities and collaborate with the inside sales team to grow accounts.
- Facilitate quarterly business reviews and report on key success metrics.
- Ensure high retention rates and industry-leading customer satisfaction. Provide support and guidance to increase utilization of Rexera's services.
- Regularly monitor product satisfaction and areas for improvement. Track and report customer success metrics.
- Advocate internally for product enhancements on behalf of customers. Work closely with Product Management, Operations and Engineering to build and improve features.
Qualifications:
What we are looking for:
We are looking for someone with relevant client-facing experience who can hit the ground running. Here is what would make your application more appealing:
- Experience in a client-facing role in Managed Services/SaaS/B2B
- Demonstrated ability to be an effective team player
- Ability to listen actively, convince, and be convinced. Open-minded personality and able to give and receive constructive feedback and learn from both victories and losses.
- Committed and accountable
- Ability to work in a start-up with constrained resources, a constantly evolving environment, and little support from others in the organization.
- Proactive and ambitious
- Experience as an Escrow Assistant or Processor is a plus but not required
What's in it for you:
- Competitive compensation package
- Annual bonus based on company, team, and personal performance
- Intellectually stimulating environment with colleagues in the US, India, and Bulgaria
- Ability to develop your career while having internal mobility opportunities
SALARY AND BENEFITS
- RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range:
USD $56,100.00 - USD $95,500.00 /Yr.
