Service Sales Specialist

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Location(s)

Job Description

The Sr. Service Sales Specialist is responsible for developing the Analytical service business in the UK and supporting the Service Sales Manager team. She/He is responsible for the sales of warranty extensions, service contracts, the extension of existing service contracts, the development of the entire core service portfolio (trainings/software upgrades etc.).

This is achieved by working closely with Customer Care, our Inside Sales Team and Service Delivery Team, which includes all activities that contribute to the acquisition, satisfaction and retention of service customers and the efficient and effective utilization of service processes.

In addition, this position is responsible for building and maintaining customer / channel relationships and providing pre- and post-sales consultation to customers aimed at increasing PerkinElmer's market share, revenue and profitability in line with strategic business objectives.

Responsibilities

• Developing market share for core services, securing existing customers and re-acquiring former customers.
• Maintaining business reports and prospect lists in existing systems
• Preparation of quotations
• Active involvement in lead generation
• Interface with service leadership and cross-functional teams as needed to resolve customer issues.
• Collaborate with:  
  • Inside sales team.
  • Management
  • Service
  • Sales Department
  • Contract Departement
  • Customer Service
  • Product lines Support centers

Basic Qualifications

• Bachelor's degree (ideally in natural sciences) or higher.
• Proven sales skills and sales success stories
• Good knowledge of common IT tools (MS-Office, Salesforce, SAP a Plus)
• Native language is English
• Excellent written and spoken English skills
• Additional language knowledge for Nordic countries like Swedish, in oral and written form, can be a great plus

Preferred Characteristics

• High standards of integrity
• Results oriented: Combination of a high degree of independence and the ability to be part of a sales team.
• Customer focused
• Excellent planning and organizational skills
• Problem solving skills
• Excellent verbal and written communication skills that can be applied both inside and outside the organization
• Ability to work in a complex matrix organizational structure and effectively influence across functional boundaries.
• Proactive mindset with a strong sense of responsibility and accountability.
• Prioritization
• Valid driver licence
• Ability to travel up to 30-50 % of time