The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Client (ODHS).
OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around the state.
These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and state hospital facilities; and promote and protect the state public health.
Scope:
VMO Strategic Development:
- Working with key consultant/research vendors, provide strategi guidance in building VMO processes & capabilities.
- Work directly with high value IT vendors, senior ODHS/OHA executives, DAS, IT oversight, LFO and business partners.
- Research best tools; recommend best contract management software. Ultimately said software will contain all executed contracts as will contracts that are under development but are not yet active. Including clear metrics across all key performance indicators (KPIs) to ensure strong performance management.
- Research, develop KPI, analysis, develop system stand reports, share best practices, which provide leverage to improve vendor performance.
- Handle internal contract-related complaints or disagreements from the business or other internal stakeholders.
- Classify, rationalize, and optimize the vendor portfolio and concentrate efforts on managing the most strategic vendors.
- Create vendor contract, performance, relationship and risk management procedures.
- Inform IT vendor managers/procurement and business operations about information gleaned from market research reports on sourcing methods, products, and potential vendors while conducting vendor analysis.
- Assisting internal alignment with key leadership, IT oversight on vendor management value
- Obtain consistent visibility of vendor engagements and opportunities within the OHA/ODHS including IT oversight agencies.
- Potential outcomes improved contractual performance, additional Service Level Agreements to better manage IT contracts as well as improved terms & conditions.
Contractor’s Key Person shall:
• Produce a weekly update including a summary of accomplishments, next week’s tasks, progress against milestones and timeframe, identified issues/risks, mitigation of identified issues/risks, and plan for coming week.
• Gainwell QBR: analyze OHA ratings and Gainwell ratings documenting significant changes from previous QBR to current. 1 month prior to schedule QBR, provide a weekly update on milestones/materials against established timeframe.
Prepare OHA QBR presentation materials for VMO lead.
Coordinate post-QBR survey and analysis of response with a presentation to VMO leader with suggested changes based upon analysis of responses. Update agreed upon changes to due date(s) of milestones/material for QBR going forward
• Develop, in conjunction with VMO leader, a staff and support plan, including a strategy to maintain the Microsoft Quarterly Business Review (QBR), including identifying relevant contracts and business partners, scoring methodology, all templates and formats for the QBR, identifying who is responsible for preparing each QBR document, clear timeline including who is responsible for delivery. Include post evaluation questions to analyze participants sentiments and provide continuous improvement feedback.
• Microsoft: Identify DAS/EIS contract administrator(s) for M365, Azure Cloud, and Dynamics and request Microsoft contracts. Evaluate contracts and relevancy within the QBR process including a scorecard including each contract with relevant SLA or performance KPIs. Suggested content, sections and evaluation points based upon known issues, contract terms and/or best practices
• Develop a staffing plan for the development of MS QBR and maintenance of Microsoft and Gainwell QBR activities
• Post survey analysis report based upon the Microsoft and Gainwell QBR survey outlining findings from survey, identify issues during QBR, propose changes or modifications based upon analysis and discussions. Suggested feedback to owners or business partners.
Required skills and experience:
- Procurement. Vendor Managed Service projects. Medicaid.
- Familiarity Business process redesign and integration
- Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
- Preferred experience with healthcare delivery, health reform and/or the health insurance industry
- Experience with vendor engagement and support request management
- Previous experience with enterprise-wide transformational system implementation
- Strong analytical skills and business acumen
- Ability to communicate critical information and updates to executive staff and various stakeholder groups
- Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
- Ability to manage multiple priorities within tight deadlines and budget
- Ability to work inside of a team with strong teamwork skills
