Key Facts

Remote From:

Full time

140 - 140K yearly

English

Hard Skills

Change Management Internal Communications Content Creation Crisis Management Social Media Calendar Management Project Management Stakeholder Communications Cross-Functional Collaboration Creative Writing External Marketing Intranet Employee Engagement Strategy Email Software Mergers And Acquisitions Employee Centricity

Other Skills

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Team Leadership
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Public Speaking
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Communication
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Adaptability
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Time Management
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Teamwork
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Decisiveness
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Relationship Building
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Coaching

Roles & Responsibilities

7+ years of experience in internal or corporate communications
Experience managing direct reports and coaching team members
Strong background in change management communications
Experience supporting executive communications, including town halls and leadership messaging

Requirements:

Develop and execute internal communication strategies and programs to engage, inspire, and align employees with Transcarent's brand, vision, priorities, and key initiatives
Lead change management communications, translating business decisions into clear, employee-centered messages and partnering with People Team and business leaders to communicate through transitions
Own end-to-end Town Hall production, including agenda development, content packaging, rehearsals, hosting, and post-event recap resources
Build and manage partnerships with key internal stakeholders to ensure coordinated messaging and provide advisory support to leaders navigating sensitive communications

Job description

Transcarent is Hiring for a Full Time Senior Manager, Internal Communications. Applicants will be required to work at our Seattle, WA office.

We’re seeking applicants who have experience as a strong internal communications leader who can elevate employee experience, partner closely with HR and Marketing, and turn strategy into clear, engaging communication. Applicants who can lead major internal moments such as our town halls, leadership meetings, and large employee events while serving and leading those experiences while bringing phenomenal hosting skills, MC'ing skills, and bringing the energy to the room! This position is for you!!

About This Role:
The Senior Manager, Internal Communications is responsible for shaping how Transcarent communicates with its employees—ensuring our people understand not just what is happening, but why it matters. This role will develop and execute communication strategies that engage, inspire, and align employees with Transcarent's vision, values, and priorities.

In a fast-moving organization navigating growth and integration, clear and compelling communication is essential. You will be the connective tissue that helps employees make sense of change, feel informed and included, and stay connected to our mission. You will partner across the organization to translate complex initiatives into clear, human messages that resonate—and you will be a trusted advisor to leaders who need to communicate with clarity and authenticity. You will lead and mentor an Internal Communications specialist.

This is an opportunity to shape the internal voice of Transcarent and ensure our employees feel connected, informed, and inspired to deliver for our Members.

What You'll Do:
Internal Communication Strategy & Execution

Develop and execute internal communication strategies and programs that engage, inspire, and align employees with Transcarent's brand, vision, priorities, and key initiatives
Shape and cultivate the internal voice of Transcarent, ensuring consistency in tone, messaging, and employee experience across all channels
Drive communication excellence in a Slack-first culture—developing best practices, channel strategies, and guidelines that cut through noise and ensure critical information reaches employees effectively
Distill complex subjects into clear, easy-to-understand language that resonates across teams, levels, and geographies
Manage internal communication channels including Slack, email, and The Pulse (company intranet), ensuring content is timely, relevant, and accessible
Create and maintain a communications calendar to coordinate messaging, avoid overload, and ensure strategic alignment across a distributed workforce

Change Management Communications

Serve as a strategic partner on change initiatives, developing communications that help employees understand the "why" behind organizational changes
Translate business decisions into employee-centered messages that build understanding, reduce uncertainty, and maintain trust
Partner with People Team and business leaders to communicate through transitions—whether systems changes, organizational updates, policy shifts, or integration milestones
Support internal crisis communications in partnership with People Team (e.g., severe weather, security incidents, urgent business matters)

Town Hall Production & Execution

Own the end-to-end process for Transcarent's monthly all-company Town Halls, ensuring an exceptional and professional experience for employees and leaders alike
Manage the full production cycle: agenda development, stakeholder alignment, content packaging, speaker preparation, rehearsals, and day-of execution
Serve as the host and emcee for Town Halls, confidently guiding the program and engaging employees live and virtually throughout the session
Partner directly with the CEO and executive leaders, providing counsel on messaging, content, and delivery to ensure impactful communications
Develop Town Hall recap resources—including recordings, summaries, and key takeaways—to ensure employees who couldn't attend live stay informed and connected
Coordinate cross-functional inputs (Finance, Product, People Team, Operations) to deliver a cohesive, well-paced program
Continuously improve the Town Hall experience based on employee feedback and engagement data

Stakeholder Partnership

Build and manage strong partnerships with key internal stakeholders across the organization
Collaborate with People Business Partners, IT, Marketing, and business leaders to ensure coordinated, aligned messaging
Serve as a trusted advisor to leaders navigating sensitive or complex communications
Gather feedback and insights from employees to continuously improve communication effectiveness

What We're Looking For:
Required Experience

7+ years of experience in internal communications, corporate communications, or a related field
Demonstrated experience developing and executing communication strategies that drive employee engagement and alignment
Experience managing direct reports, with a track record of developing and coaching team members
Strong background in change management communications—helping organizations navigate transitions with clarity and empathy
Experience supporting executive communications, including town halls, all-hands meetings, and leadership messaging
Track record of translating complex information into clear, compelling narratives
Experience managing multiple communication channels (email, Slack, intranet, etc.)

Skills & Competencies

Exceptional storytelling: Ability to craft messages that connect the "what" to the "why" and inspire action
Slack-first fluency: Deep understanding of how to communicate effectively in a Slack-first environment—knowing when to use channels vs. DMs, how to write for scanning, and how to cut through the noise
Strategic thinking: Connects communication initiatives to business priorities and employee experience outcomes
Change management expertise: Understands how to communicate through uncertainty and help employees navigate transitions
Strong writing and editing: Impeccable written communication skills with the ability to adapt tone and style for different audiences and channels
Relationship building: Proven ability to build trust and credibility with stakeholders at all levels, including executives
People leadership: Ability to manage, develop, and coach team members to deliver high-quality work
Project management: Ability to manage multiple initiatives, channels, and deadlines simultaneously
Judgment and discretion: Comfortable handling sensitive information and navigating complex organizational dynamics
Employee-centered mindset: Keeps the employee experience at the center of all communications

Preferred Qualifications:

Experience in healthcare, technology, or high-growth environments
Experience communicating through mergers, acquisitions, or significant organizational change
Familiarity with communication tools and platforms (Slack, intranet systems, email marketing tools)
Background in employee engagement or People Team communications
Experience with measurement and analytics to assess communication effectiveness

As a remote position, the salary range for this role is:

$140,000—$140,000 USD

Who we are

Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.

At Transcarent, our values guide everything we do:

People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.

Our benefits and perks programs include, but are not limited to:

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.

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