Level 1 Service Desk Analyst

Build Your Career and Future at Wynne.

Job Summary:

We’re hiring a self-motivated Service Desk Analyst – L1 with experience working in a Service Desk environment. The successful candidate will be well organized, metrics-driven, able to work in various environments with non-technical and technical profiles. You will work as a part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication and root cause analysis of recurring data issues.

Job Description:

You will be responsible for:

• Business to business support of Wynne Systems products

• Ticket and workload management using our online ticketing tool

• Resolution of data issues

• Creation of knowledge base articles

• Replication of bugs within the Wynne System products

• Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets.

KEY SKILLS AND COMPETENCIES

• Excellent written and verbal communication skills.

• Ability to relate complex models and ideas in clear, plain-spoken English.

• Tenacious, Get-Things-Done Attitude… But must work well with others!

• 1-3 years of previous Service Desk experience

• Demonstrate ability to coordinate cross-functional work teams toward task completion

• Demonstrate effective analytical skills

TRAVEL

• Travel at times may be required up to 10%, however on average travel will typically be lower.

Worker Type:

Regular

Number of Openings Available:

1