Key Facts

Remote From:

United Kingdom

Full time

English

Hard Skills

Other Skills

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Quality Assurance
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Collaboration
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Communication
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Teamwork
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Presentations
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Problem Solving

Roles & Responsibilities

Service Design and Operating Model experience in Learning Services
Experience in shared service or multi-party delivery environments
Understanding of phased transitions and interim operating states
Strong problem-solving and issue-resolution skills

Requirements:

Supporting the creation of Capita's Learning Services Blueprint and Operating Model
Developing detailed, user-centered service designs
Supporting testing, training, QA, and transition activities to enable early operational rollout
Participating in client and third-party workshops and communicating updates to stakeholders

Capita

Management Consulting

About Capita

Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com

Company type: Large

Industry: Management Consulting

Founded: 2018

Company size: 10001

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Job description

Join Capita Public Service as a Senior Learning Services Functional Analyst, supporting the design and delivery of Learning Services for a major client transformation programme.

In this role, you’ll work with the Recruitment & Learning Services Functional Lead to help shape Capita’s Learning Services model. You’ll collaborate with functional teams, contribute to the Service Blueprint and Operating Model, and support the development of SOPs, test scripts and end‑user materials. Your work will play a key part in ensuring a consistent, user‑focused service experience across Capita and our client.

If you’re passionate about service design, transformation and improving user experience, we’d love to hear from you.

Job title:

Senior Learning Services Functional Analyst

Job Description:

What you’ll be doing

Supporting the creation of Capita’s Learning Services Blueprint and Operating Model
Helping develop detailed, user‑centred service designs
Participating in client and third‑party workshops
Supporting training and testing teams to ensure alignment with service processes
Ensuring service design aligns with Capita and ERP solution capabilities
Presenting updates in forums and gathering feedback
Attending daily stand‑ups and cross‑functional meetings
Responding to service design–related queries
Supporting quality assurance and compliance checks
Contributing to transition planning and early operational rollout

What we’re looking for

Essential experience

Service Design and Operating Model experience in Learning Services
Experience in shared service or multi‑party delivery environments
Understanding of phased transitions and interim operating states
Strong problem‑solving and issue‑resolution skills
Experience supporting testing and service transition
Ability to align service design with system capabilities

Desirable experience

Familiarity with GDS methodology
Experience with Oracle Fusion ERP
Understanding of WCAG 2.2 accessibility standards
Background in user‑centric design
Awareness of public sector complexity, digital inclusion and ethics

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What’s in it for you?

23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always🧑‍💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Location:

Home-Based - GBR

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Ready to apply?

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