Overview:
The Application Support Analyst - Operations provides technical and functional support for pharmacy-related applications and operational workflows. This role focuses on troubleshooting issues, resolving Helpdesk escalations, and ensuring smooth day-to-day operations for pharmacy systems. Responsibilities include assisting with outages, validating compliance reporting, and supporting end-users with application functionality. The position requires strong problem-solving skills, familiarity with pharmacy workflows, and the ability to work collaboratively in a fast-paced environment.
Position Location
This is a remote-based position within the Continental US.
Who We Are
VytlOne is the nation’s only independent, fully integrated total pharmacy solutions partner. We lead with integrity, offering mission-driven hospitals, health systems, health centers, and employer partners a smarter way to unlock revenue, growth, and better outcomes. Our innovative model combines customized pharmacy management, 340B program expertise, specialty pharmacy, and PBA/PBM solutions—delivering excellence through tailored strategies and collaborative partnerships. At VytlOne, we’re not just transforming pharmacy—we’re making a purposeful impact on the communities we serve.
Why Choose a Career at VytlOne?
At VytlOne, our purpose is at the heart of everything we do. People join us not just for a job, but to be part of something bigger—where their work truly matters. We foster a culture of authenticity, where you’re encouraged to be yourself and a place to grow, collaborate and make an real difference. With over 1,600 passionate professionals across nearly every U.S. state, we operate as One Team, united by a bold mission and a spirit of innovation. Here, you’ll find a place where your ideas are heard, your contributions are valued, and your career can thrive.
Responsibilities:
- Identify technical issues and user feedback related to VytlOne products; resolve problems and recommend enhancements to improve product quality and user experience.
- Provide advanced support to the VytlOne Pharmacy Service Operations Helpdesk, including troubleshooting outages, workflow issues, insurance, patient merges, interventions, claim pricing, and other operational concerns.
- Manage PMP reporting for all pharmacies for all licensed states: configure state-specific “drug of interest” lists, troubleshoot failed jobs, validate file acceptance, and correct errors to ensure compliance.
- Troubleshoot application and software issues across servers, databases, and desktops; document resolutions and changes.
- Participate in Helpdesk rotation after hours (weekdays and weekends) and assist with change control validations for IT, Admin, and Operations teams.
- Track and report time for CapEx, OpEx, and AddBack projects, including pharmacy implementations, closures, and UAT.
- Create and maintain user guides, SOPs, technical documentation, and training materials.
- Recommend process improvements based on incident trends and operational feedback.
- Consult with business units to define requirements, document workflows, and identify opportunities for process optimization.
- Support user acceptance testing and new system functionality releases.
- Provide end-user support and collaborate with cross-functional teams to resolve issues.
- Coordinate system upgrades, implementations, and performance improvement initiatives.
- Lead efforts to enhance team efficiency, knowledge sharing, and operational effectiveness.
- Undertake special projects as needed.
Qualifications:
Education:
- High School Diploma or equivalent. Associate or bachelor’s Degree preferred or 5 years of equivalent experience in pharmacy-related field.
- Pharmacy Technician Certification preferred.
Experience:
- Required:
- 2+ years of experience in technical support, help desk, or application troubleshooting.
- Familiarity with pharmacy workflows and systems.
- Preferred:
- Understanding of Pharmacy Operations workflows.
- Exposure to compliance reporting (e.g., PMP programs).
- Basic understanding of SDLC concepts and user acceptance testing.
- Experience with Microsoft Office Suite and ticketing systems (e.g., Jira, ServiceNow).
Knowledge, Skills, and Abilities:
- Understanding of application development, implementation, and testing methodologies.
- Ability to triage hardware/software issues and escalate with actionable recommendations.
- Strong understanding of pharmacy operations workflows and familiarity healthcare interface standards (NCPDP D.0, ASAP 4.2B) is desirable.
- Working knowledge of Atlassian tools (Confluence, Jira) and basic SDLC concepts.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with application user testing and software maintenance processes.
- Skilled in creating training materials and workflow documentation.
- Excellent planning, organizational, and time management skills; able to prioritize and execute tasks in high-pressure environments.
- Strong interpersonal and communication skills, both verbal and written, with the ability to collaborate effectively across diverse teams.
- Basic knowledge of SDLC concepts.
WE OFFER
At VytlOne we offer a diverse and inclusive work culture that supports a flexible work model in a collaborative, innovative team-oriented environment. You’ll work with a mission-driven organization focused on improving healthcare outcomes
Enjoy competitive compensation, a comprehensive health benefits package, and a supportive team environment including:
- Comprehensive mental health and wellbeing resources
- Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including a $850 individual annual medical deductible and $25 office visit copays, with low biweekly premiums
- Company-paid basic life/AD&D, short-term and long-term disability insurance
- Rx, dental, vision, other voluntary benefits, and FSA
- Employer-matched 401k Plan
- Industry-leading PTO plan
- And more!
Join us and help build the future of pharmacy care – better outcomes, stronger margins, and healthier communities.
FOR MORE INFORMATION:
VytlOne Website VytlOne LinkedIn
VytlOne (formerly Maxor) is an EOE, including disability/vets
