Key Facts

Remote From:

India

Full time

English

Hard Skills

Other Skills

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Mentorship
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Collaboration
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Adaptability
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Teamwork
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Detail Oriented
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Mentorship

Roles & Responsibilities

7+ years of Quality Engineering experience
Strong JavaScript/TypeScript proficiency
Cypress and/or Playwright experience (must-have; both preferred)
CI/CD expertise (GitHub Actions, Jenkins, CircleCI or similar)

Requirements:

Design, build, and maintain robust end-to-end automation frameworks for complex web applications
Lead automation efforts using Cypress and Playwright and architect automation solutions from scratch
Build and maintain API automation suites (Postman/REST/GraphQL) and integrate automated tests into CI/CD pipelines
Ensure automation runs are stable, parallelized, fast, and reliable, and define automation best practices and quality metrics

Convoso

About Convoso

Convoso is a CCaaS leader of contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solutions to drive customer growth, while supporting regulatory compliance. Its omnichannel capabilities include conversational AI gamechanger Voso.ai to further scale sales and revenue. Customers typically increase contact rates significantly [up to 4X] when they switch to Convoso. The solution delivers a powerful suite of tools and smart dialing strategies to increase conversations. Popular features include: – DX5 Dialer Engine accelerates speed to lead and amplifies call volume capacity – ClearCallerID monitors blocked and flagged DIDs to swap them out before they impact KPIs – Fast and accurate voicemail detection – Voso.ai conversational AI that drives more sales – Automated list scrubbing for Do Not Call numbers – Real time customizable in-depth reporting and analytics – High configurability to improve performance – Advanced lead filters and skills based routing – Omnichannel outreach, including conversational AI – Lead management automation – Dynamic scripting to speed training, maintain compliance requirements, and keep agent on a conversion course Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs. The company is a valued leader and technology partner in the lead generation and outbound sales space. Customers may love the platform's power and configurability, the new records they set in sales and conversions, but what they consistently talk about is the support they get from onboarding to technical support to customer success. Convoso's award-winning customer support team is continuously applauded for their commitment to helping businesses drive the best possible return on investment from their partnership with Convoso. That's the Convoso experience.

Founded: 2018

Company size: 201 - 500

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Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

The Job:

We are seeking a Senior QA Automation Engineer who will own and evolve our automated testing strategy across web applications, APIs, and AI-powered systems. This is a hands-on, senior-level role for someone who has built automation solutions at scale and understands how quality engineering fits into modern CI/CD pipelines and AI-driven platforms.

You will work closely with Engineering, Product, and DevOps to ensure fast, reliable, and meaningful test feedback throughout the SDLC.

The ideal candidate has a strong software development foundation, experience using and building reliable and scalable automation testing frameworks, incredible attention to detail and a passion for the discipline of software validation.

You need to love wearing multiple hats, getting your hands dirty and power through crunch periods

Responsibilities summary:

Design, build, and maintain robust E2E automation frameworks for complex web applications
Lead automation efforts using Cypress and/or Playwright (experience with both is strongly preferred)
Architect automated test solutions from scratch, not just extending existing frameworks
Build and maintain API automation suites (Postman/REST/GraphQL)
Integrate automated tests deeply into CI/CD pipelines (GitHub Actions, Jenkins, CircleCI)
Ensure automation runs are stable, parallelized, fast, and reliable
Define automation best practices, standards, and quality metrics
Automate testing for AI-based features, including:
- AI agents and workflows
- Model-driven decision logic
- Prompt-based systems and non-deterministic outputs
Collaborate with DevOps to optimize execution across environments
Mentor other engineers on automation strategy and implementation