Consulting Manager
Position Summary
The Consulting Manager serves as a strategic liaison between CitiXsys, its channel partners, and end customers. This role is responsible for overseeing both pre-sales and post-sales activities, including product training, partner enablement, solution delivery, and customer implementation.
In regions where CitiXsys works directly with customers, the Consulting Manager acts as the primary point of contact. A key focus of this role is ensuring partner readiness, driving successful project outcomes, and enhancing overall customer satisfaction through expert consulting and support.
Essential Duties and Responsibilities
Primary Liaison: Act as the lead functional and technical contact for channel partners and direct customers within the assigned region.
Pre-Sales Support: Provide product demonstrations, solution alignment, and assistance with customer requirements gathering.
Project Management: Lead end-to-end implementations, ensuring delivery of all documentation (project plans, blueprints, gap-fit analyses, test cases, and sign-offs).
Partner Enablement: Support partners through recurring training webinars, on-demand e-learning content, and knowledge-sharing forums.
Compliance: Promote and monitor certification compliance among partners as outlined in partnership agreements.
Revenue Growth: Identify and pursue upsell and cross-sell opportunities within the existing customer base.
Internal Reporting: Maintain accurate project records and updates within the CitiXsys Project Management System.
Product Collaboration: Work with the Product Development team to stay current on new features and communicate enhancements to partners.
Sales Contribution: Support the sales process by contributing to RFP responses and presenting compelling value propositions.
Knowledge Management: Create and maintain knowledge base articles and internal resources based on partner and customer feedback.
Brand Representation: Represent CitiXsys at industry events, partner meetings, trade shows, and product seminars.
Knowledge, Skills, and Abilities
Industry Expertise: Strong understanding of retail operations, customer journeys, and modern retail challenges.
Strategic Alignment: Demonstrated ability to align technology solutions with complex business goals.
Collaboration: Exceptional skills in working effectively across cross-functional teams.
Execution: Proven track record of managing complex enterprise implementations and multi-stakeholder engagements.
Communication: Excellent verbal and written skills, with experience delivering engaging presentations and high-quality technical documentation.
Training Facilitation: Experience delivering training to partners and customers in both virtual and in-person environments.
Education & Experience
Education: Bachelor’s degree in Business, Information Technology, or a related field.
Certifications: Professional certifications in sales enablement, consulting frameworks, or enterprise solutions (e.g., PMP, ITIL) are highly advantageous.
Success Metrics
Product Mastery: High level of product knowledge and solution expertise.
Partner Readiness: Completion of partner enablement programs and achievement of certification targets.
Operational Excellence: Timely and within-budget delivery of customer implementations.
Account Growth: Measurable growth in revenue from upsell opportunities and customer retention.
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