Job Classification:

Operations - Insurance Operations

The Paid Family Leave Claim Examiner will be responsible for handling a claim block of Absence and Paid Leave claims.  The Claim Examiner is accountable for ensuring optimal claims handling and timely, accurate decisions.  In addition, the role requires but is not limited to the following skills:

• Will effectively and accurately manage a block of Absence, and Paid Family Leave claims
• Focus on customer experience to deliver the best experience for our customers
• Demonstrated ability to deliver accurate, dependable, and trustworthy service to our customers.
• A strong customer focus evidenced through maintaining customer relationships.
• Strong analytical reasoning
• Strong communication skills both written and verbal
• Ability to work to work independently in a fast-paced, metrics driven environment

JOB REQUIREMENTS:

• 2-3 years of experience in paid family leave and Absence claim management. 
• Claim/risk management skills and technical knowledge in contract interpretation and administration
• Success in achieving Individual Development goals.
• Goal oriented with an ability to organize and analyze information
• Strong critical thinking skills, communication, organization, and time management skills
• Proven customer service skills.
• Demonstrated ability to adapt to the changing needs of an organization
• PC skills required (i.e., Windows based environment; Word; Excel; PowerPoint)
• College degree preferred, but not required.
• Ability to work remotely full time. 
• Required hours are Eastern Standard Time Zone.  7am to 830am Start time EST.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,300.00 to $88,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.