Sr. Associate Developer, ServiceNow

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking a ServiceNow Sr. Associate Developer. This is a remote position and can be based anywhere in Brazil.

Position Summary

The ServiceNow Sr. Associate Developer is responsible for supporting the development, configuration, and evolution of solutions on the ServiceNow platform.

This role contributes to technical implementation activities ensuring adherence to ServiceNow best practices, Rimini Street standards and approved technical guidelines.

The professional works closely with senior developers, architects, and business analysts, supporting the full delivery lifecycle while continuously evolving technical skills and platform knowledge.

Essential Duties & Responsibilities

• Develop and configure basic to intermediate functionalities on the ServiceNow platform following established standards and guidelines

• Create, update, and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, Catalog Items, and related components

• Support workflow and automation implementations using Flow Designer and legacy workflows when applicable

• Assist in the development of simple integrations using REST and SOAP under senior supervision

• Support data modeling activities in tables, catalogs, and CMDB following predefined models

• Implement data structures and configurations in tables and service catalogs based on technical designs provided by senior team members

• Participate in technical understanding and clarification of functional requirements

• Support technical design activities by suggesting alternatives and improvements when appropriate

• Assist in the preparation and validation of technical estimates

• Ensure alignment with ServiceNow best practices and Rimini Street development standards

• Execute unit tests and support integrated testing activities

• Register and maintain test evidence and technical documentation

• Support defect resolution and contribute to prevention of rework

• Collaborate in Agile ceremonies including Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives

• Work closely with Senior Developers, Architects, and Business Analysts throughout project execution

• Proactively seek guidance when needed and demonstrate continuous learning mindset

• Provide support to less experienced team members when acting at the Mid-Level

• Support technical and functional meetings with customers, under senior guidance

• Participate in simple technical demonstrations and walkthroughs

• Support transition and knowledge transfer activities to support teams, including documentation and walkthroughs

• Assist with post-delivery clarifications and technical support under supervision

Additional Duties & Responsibilities

• Contribute to continuous improvement initiatives and technical knowledge sharing

• Support documentation and knowledge base creation for sustainment teams

• Other job-related duties and responsibilities may be assigned as required

Education & Certification

• Bachelor’s degree in Information Technology, Computer Science, or related fields (completed or in progress)

• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD) are desirable

• ITIL 4 Foundation certification is a plus

Experience

• 2 – 4 years of hands-on experience with ServiceNow development, configuration, and Support.

Qualification & Skills

• Basic to intermediate knowledge of JavaScript, JSON, and XML

• Understanding of ITSM concepts and ServiceNow core processes

• Basic database knowledge, including simple queries and data structures

• Experience working in Agile and Waterfall environments

• Ability to follow development standards and apply feedback effectively

• Strong willingness to learn and continuously evolve technical skills

• Good communication and collaboration skills

• English proficiency: Intermediate

Desired Qualifications

• Experience with intermediate ServiceNow development and basic integrations

• Familiarity with Automated Test Framework (ATF)

• Knowledge of secure development standards and basic platform governance

• Previous experience supporting enterprise or consulting projects is a plus

Language

• Fluency in both English & Portuguese is required.

Location

• Brazil, remote

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.  

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.